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- Tasks: Lead IT projects, troubleshoot networks, and mentor junior engineers.
- Company: Dynamic IT team in London with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities for travel.
- Other info: Join a collaborative environment with exciting challenges and learning opportunities.
- Why this job: Make an impact in tech while working with cutting-edge infrastructure.
- Qualifications: 5+ years in IT support, strong networking skills, and leadership experience.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a highly skilled and experienced Senior Field Engineer to join our dynamic IT team based in our London office near Aldgate. The ideal candidate will have a strong technical background in networking and physical infrastructure, excellent problem-solving skills, and the ability to lead IT projects and support initiatives. The role may require planned travel within the UK and Europe as required by customers.
Key Responsibilities:
- Onsite troubleshoot with strong network skills for customer infrastructure including understanding of CGNAT connection within firewalls using Starlink.
- Provide advanced technical support to resolve complex IT issues for end-users and clients.
- Oversee the maintenance and administration of IT systems, including servers, networks, and applications.
- Lead and manage IT projects, such as system upgrades, migrations, and deployments.
- Implement and maintain security protocols to safeguard data and IT infrastructure.
- Create and maintain comprehensive documentation for IT processes, systems, and procedures. Customer documentation needs to be to a high level of detail.
- Mentor and guide junior field engineers, providing training and support as needed.
- Coordinate with external vendors and service providers to ensure timely and effective delivery of IT services.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT support or a related role, MSP experience would be an advantage, with at least 2 years in a senior or leadership position.
- Proficiency in operating systems (Windows, Linux, macOS), networking, hardware, and software troubleshooting.
- Microsoft 365 and Microsoft Azure infrastructure to configure and deploy new hardware i.e. Firewall, switches and wireless.
- Attention to detail and ability to resolve issues with high level of troubleshooting skills.
- Relevant certifications such as CompTIA A+, Network, Microsoft Az-104 or 305, or Cisco Certified Network Associate (CCNA) are preferred. Nice to have would be experience in Palo Alto firewalls.
- Strong analytical and problem-solving abilities, excellent communication skills, and the ability to work well under pressure.
- Proven experience in leading IT teams and managing projects.
Work Schedule: Monday to Friday 8.30am to 5:30pm
Senior Field Engineer employer: Wizard IT
Contact Detail:
Wizard IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events to connect with other professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a tangible sense of what you can bring to the table, especially for a hands-on role like Senior Field Engineer.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to networking and IT support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Engineer role. Highlight your technical skills, especially in networking and IT project management, and don’t forget to mention any relevant certifications you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your problem-solving skills and leadership experience that align with the job description.
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise. Mention your experience with operating systems, networking, and any specific tools or technologies you've worked with, like Microsoft Azure or Palo Alto firewalls.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Wizard IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in networking and infrastructure. Be ready to discuss CGNAT connections and how they work within firewalls, as well as your experience with Microsoft 365 and Azure. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex IT issues you've resolved in the past. Think about times when you had to troubleshoot under pressure or lead a project. This will demonstrate your analytical abilities and how you handle challenges, which is crucial for a Senior Field Engineer role.
✨Highlight Your Leadership Experience
Since this role involves mentoring junior engineers, be ready to talk about your leadership style and experiences. Share instances where you've guided a team or managed projects successfully. This will show that you're not just technically skilled but also capable of leading others.
✨Prepare for Customer Interaction
As the role may involve direct customer support, think about how you can communicate complex technical information clearly. Practice explaining technical concepts in simple terms, and be prepared to discuss how you’ve handled customer interactions in the past. This will highlight your communication skills and customer service orientation.