At a Glance
- Tasks: Lead a team to enhance customer experience and drive strategic initiatives.
- Company: Join Wiz, the fastest-growing startup in cloud security.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work in London or Paris and be part of an innovative culture.
- Why this job: Make a real impact in cloud security while mentoring a talented team.
- Qualifications: 5+ years in customer-facing roles, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
The vision of the Customer Experience Management (CEM) team is to connect Wiz value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth. CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in Wiz, and delivering value realization to our most valued customer accounts. As a Manager, CEM you will be leading a team of CEMs. Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer‑first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long‑term retention of customers. Operating in a strategic "player‑coach" capacity, you will also maintain direct CEM ownership over a select few key accounts. This hands‑on connection ensures you remain grounded in the customer experience, allowing you to personally pilot and refine new strategic "plays" before scaling them across your broader team. Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.
What You’ll Do
- Lead, mentor, and motivate a team of CEMs working with our most strategic customers.
- Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region.
- Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts.
- Drive CEM strategy and customer deliverables to continuously grow impact of your team.
- Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption.
- Maintain and report accurate customer health and project status within region while collaborating with sales peers.
- Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success.
- Identify and activate strategies to proactively identify and grow value within accounts.
- Collaborate effectively cross‑functionally with key teams including Deal desk, Legal and Operations.
- Act as an escalation point for team around at‑risk customers.
What You’ll Bring
- 5+ years of experience as a CSM, CEM, PM or related customer‑facing revenue focused role ideally within security or cloud.
- 3+ years of experience managing Post‑Sales – Customer Success or Services roles focused on Fortune 100 accounts.
- Proven track record of mentoring and managing high‑performing revenue teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.
Location
We are focused on candidates located in London (UK/I) or Paris (France). Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Manager, Customer Experience employer: Wiz
Wiz is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to make a significant impact in the rapidly evolving field of cloud security. With a strong focus on employee growth, mentorship, and collaboration, team members are encouraged to think creatively and contribute to the company's mission of securing cloud environments for top-tier clients. Located in vibrant cities like London and Paris, Wiz offers a unique opportunity to be part of a fast-growing startup that values excellence and prioritises customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Experience
✨Tip Number 1
Network like a pro! Reach out to current employees at Wiz on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Customer Experience Management team.
✨Tip Number 2
Prepare for the interview by understanding Wiz's mission and values. Be ready to discuss how your experience aligns with their goals, especially around customer success and cloud security. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your past successes in managing customer relationships and driving revenue growth. Make it relatable to Wiz’s focus on strategic accounts and exceptional service.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Manager, Customer Experience
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for customer experience. Share specific examples of how you've made a positive impact in previous roles, especially in managing customer relationships or driving value for clients.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Manager, Customer Experience role. We want to see how your background fits into our mission at Wiz and how you can contribute to our growth.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Wiz
✨Know Your Customer Experience
Before the interview, dive deep into Wiz's approach to customer experience. Understand their mission and how they connect value to customer initiatives. Be ready to discuss how your past experiences align with their goals and how you can contribute to enhancing customer satisfaction.
✨Showcase Your Leadership Skills
As a Manager, CEM, you'll be leading a team. Prepare examples of how you've successfully mentored and motivated teams in the past. Highlight specific instances where your leadership directly contributed to customer success or revenue growth.
✨Understand the Security Landscape
Brush up on your knowledge of Security SaaS offerings and pricing models. Be prepared to discuss how these elements impact customer decisions and retention. This will show that you’re not just familiar with the industry but also ready to engage with stakeholders at all levels.
✨Prepare for Cross-Functional Collaboration
Wiz values collaboration across teams. Think of examples where you've worked effectively with sales, operations, or legal teams to drive customer outcomes. Being able to articulate your experience in cross-functional settings will demonstrate your ability to thrive in their collaborative culture.
