At a Glance
- Tasks: Lead a team to enhance customer experience and drive revenue growth.
- Company: Join Wiz, the fastest-growing startup in cloud security.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Work in a collaborative environment with top-tier clients.
- Why this job: Make a real impact in cloud security while mentoring a talented team.
- Qualifications: 5+ years in customer success roles, with strong leadership skills.
The predicted salary is between 70000 - 90000 € per year.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
The vision of the Customer Experience Management (CEM) team is to connect Wiz value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth. CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in Wiz, and delivering value realization to our most valued customer accounts. As a Manager, CEM you will be leading a team of CEMs. Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer-first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers. Operating in a strategic 'player-coach' capacity, you will also maintain direct CEM ownership over a select few key accounts. This hands-on connection ensures you remain grounded in the customer experience, allowing you to personally pilot and refine new strategic 'plays' before scaling them across your broader team. Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.
What You’ll Do
- Lead, mentor, and motivate a team of CEMs working with our most strategic customers.
- Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region.
- Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts.
- Drive CEM strategy and customer deliverables to continuously grow the impact of your team.
- Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption.
- Maintain and report accurate customer health and project status within the region while collaborating with sales peers.
- Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success.
- Identify and activate strategies to proactively identify and grow value within accounts.
- Collaborate effectively cross-functionally with key teams including Deal desk, Legal and Operations.
- Act as an escalation point for the team around at-risk customers.
What You’ll Bring
- 5+ years of experience as a CSM, CEM, PM or related customer-facing revenue focused role ideally within security or cloud.
- 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts.
- Proven track record of mentoring and managing high-performing revenue teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.
Location
We are focused on candidates located in London (UK/I) or Paris (France).
Manager, Customer Experience in London employer: Wiz
Wiz is an exceptional employer that champions innovation and collaboration, making it a prime choice for those looking to thrive in the fast-paced world of cloud security. With a vibrant work culture that values creativity and excellence, employees are empowered to make significant contributions while enjoying ample opportunities for professional growth. Located in London or Paris, team members benefit from a diverse environment where they can connect with top talent from around the globe, all while working towards securing the cloud for some of the world's leading companies.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Experience in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Wiz. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Wiz’s mission, values, and recent achievements. Tailor your answers to show how your experience aligns with their goals, especially in customer experience and cloud security.
✨Tip Number 3
Showcase your leadership skills! As a Manager, CEM, you’ll need to lead a team effectively. Share examples of how you’ve motivated teams or driven customer success in past roles. This will demonstrate you’re ready to take on the challenge at Wiz.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Wiz family. Let’s make it happen!
We think you need these skills to ace Manager, Customer Experience in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer experience shine through. We want to see how you connect with customers and drive value, so share specific examples of how you've made a difference in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Customer Experience role. Highlight relevant experiences that align with our mission at Wiz and demonstrate your understanding of cloud security and customer success.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is seen by the right people and helps us streamline the process. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Wiz
✨Know Your Stuff
Before the interview, dive deep into Wiz's mission and values. Understand their cloud security solutions and how they empower businesses. This knowledge will not only impress your interviewers but also help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Manager, CEM, you'll be leading a team. Prepare examples of how you've successfully mentored and motivated teams in the past. Highlight specific strategies you've used to drive customer success and retention, as this aligns perfectly with what Wiz is looking for.
✨Be Customer-Centric
Wiz values a customer-first approach, so be ready to discuss how you've put customers at the heart of your strategies. Share stories that demonstrate your ability to identify customer needs and deliver exceptional service, especially in high-stakes environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges in customer experience management and how you would tackle them. This will show your proactive mindset and readiness to contribute from day one.
