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- Tasks: Lead customer assurance initiatives and manage security inquiries for a cloud-first enterprise.
- Company: Join Wiz, the fastest-growing startup revolutionising cloud security for businesses worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and growth.
- Why this job: Make a real impact in a high-growth company while collaborating with global teams.
- Qualifications: 6+ years in security or compliance roles, with strong communication and program-building skills.
- Other info: Wiz values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Governance, Risk and Compliance Lead – Customer Assurance
Join to apply for the Governance, Risk and Compliance Lead – Customer Assurance role at Wiz
Governance, Risk and Compliance Lead – Customer Assurance
Join to apply for the Governance, Risk and Compliance Lead – Customer Assurance role at Wiz
Get AI-powered advice on this job and more exclusive features.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
We are seeking an experienced Customer Assurance Lead to lead Wiz’s Internal Customer Assurance program for our Information Security Organization, with a focus on securing a modern, cloud-first enterprise.
The ideal candidate will be responsible for building and managing a comprehensive customer assurance program, ensuring that customer security and compliance needs are met with precision and excellence. Additionally, they will lead customer-facing discussions, translate technical security controls into clear, business-relevant language, and continuously evolve the assurance strategy to align with customer expectations and industry trends. Furthermore, they will play a pivotal role in developing metrics to measure success and guide program improvements.
What You\’ll Do
- Support Customer Inquiries: Work closely with the go-to-market function to manage customer inquiries such as security questionnaires, one-off requests, customer audits, and related support tasks.
- Leverage Tools and Technologies: Build and implement a customer assurance program that effectively leverages tools and technologies to manage increased support requests and streamline processes.
- Expand Customer Assurance Function: Continue to build and expand the customer assurance function within the U.S. and internationally, ensuring it scales with company growth.
- Foster Relationships: Develop strong relationships with both internal teams and external stakeholders to ensure effective collaboration and seamless service.
- Lead Customer-Facing Security Discussions: Take the lead in customer-facing discussions during security reviews, audits, RFIs/RFPs, and due diligence processes.
- Translate Technical Controls for Business Relevance: Simplify and communicate technical security and compliance controls into clear, business-relevant language for customers, making complex concepts accessible.
- Manage Customer Security Portals: Oversee and manage the responses to customer questionnaires and security portals (e.g., OneTrust, Whistic, Vanta Trust Center), ensuring timely and accurate submissions.
- Collaborate with Internal Teams: Partner with internal teams such as GRC, Security, Legal, and Product to gather the necessary evidence and insights required for customer assurance.
- Operationalize Customer Commitments: Ensure customer commitments related to contracts (e.g., SLAs, data handling) are operationalized, monitored, and met consistently.
- Define and Evolve Strategy: Define and continuously evolve the customer assurance strategy and roadmap to meet the growing demands of customers and the business.
- Measure Effectiveness: Develop metrics to measure and report on the success and effectiveness of customer assurance efforts, such as security review completion rates, cycle times, and win rates.
- Stay Informed on Trends: Stay up-to-date with industry trends, customer expectations, and compliance developments to ensure the company is at the forefront of customer assurance best practices.
- Report to Leadership: Provide regular reports to the Head of Security Trust, ensuring transparency and alignment with business objectives.
WHAT YOU\’LL BRING
- Experience: 6+ years of experience in security, GRC, or customer-facing technical roles (e.g., Solutions Engineering, Security Engineering, or Risk & Compliance) and 3+ years of experience in people management,
- Customer Security Review Experience: Prior experience supporting customer security reviews, audits, or RFPs within a SaaS or cybersecurity setting.
- Experience in High-Growth Environments: Familiarity with high-growth or fast-paced environments is a plus, with the ability to adapt quickly to changing circumstances.
- Knowledge of Security and Privacy Frameworks: In-depth knowledge of security and privacy frameworks, such as SOC 2, ISO 27001, NIST CSF, CIS, GDPR, HIPAA, etc.
- Cloud Security Understanding: Strong understanding of cloud security, data protection principles, and modern SaaS infrastructure (e.g., AWS, GCP, Kubernetes).
- Technical Communication Skills: Ability to discuss technical security controls with both technical and non-technical stakeholders effectively.
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to distill complex security topics into understandable language for customers.
- Cross-Functional Collaboration: Proven ability to work cross-functionally with Legal, Engineering, Product, Sales, and Compliance teams to drive customer assurance initiatives.
- Experience in High-Stakes Conversations: Ability to handle high-stakes conversations with enterprise customers, auditors, or regulators, ensuring professionalism and clarity.
- Program Building Expertise: Experience in building and scaling customer assurance programs, including the development of playbooks, standard processes, and performance metrics.
- Prioritization Under Pressure: Comfortable managing multiple customer requests simultaneously, with the ability to prioritize effectively under pressure.
- Data-Driven Approach: A data-driven mindset to measure program success, customer satisfaction, and continuous improvement.
- Customer-Centric Focus: Strong commitment to understanding customer needs and going the extra mile to build trust and deliver exceptional service.
- Attention to Detail: A keen eye for detail, ensuring accuracy in customer responses and compliance documentation.
- Resilience and Adaptability: Comfortable navigating ambiguity in a fast-moving industry and adapting to new challenges with resilience and a positive mindset.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz\’s Privacy Policy.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Computer and Network Security
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Governance, Risk and Compliance Lead - Customer Assurance employer: Wiz
Contact Detail:
Wiz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance, Risk and Compliance Lead - Customer Assurance
✨Tip Number 1
Familiarise yourself with the specific security and privacy frameworks mentioned in the job description, such as SOC 2 and ISO 27001. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the cloud security and compliance space. Attend industry events or webinars where you can meet people from Wiz or similar companies. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in high-stakes conversations, especially how you've handled customer inquiries or audits in the past. Be ready to share specific examples that demonstrate your ability to communicate complex security topics clearly.
✨Tip Number 4
Stay updated on the latest trends in cloud security and compliance. Being knowledgeable about current developments will show your commitment to the field and your proactive approach, which is highly valued in a fast-paced environment like Wiz.
We think you need these skills to ace Governance, Risk and Compliance Lead - Customer Assurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in governance, risk, and compliance. Use keywords from the job description to demonstrate that you meet the specific requirements for the Governance, Risk and Compliance Lead role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also showcases your passion for cloud security and customer assurance. Mention specific experiences where you've successfully managed customer inquiries or led security discussions.
Showcase Technical Communication Skills: In your application, emphasise your ability to translate complex technical concepts into business-relevant language. Provide examples of how you've effectively communicated with both technical and non-technical stakeholders in previous roles.
Highlight Cross-Functional Collaboration: Demonstrate your experience working with various teams such as Legal, Engineering, and Sales. Include examples of how you've collaborated to drive customer assurance initiatives, which is crucial for this role at Wiz.
How to prepare for a job interview at Wiz
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Governance, Risk and Compliance Lead role. Familiarise yourself with customer assurance programs and how they relate to cloud security, as this will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Technical Discussions
Since the role involves translating technical security controls into business-relevant language, be ready to discuss various security frameworks like SOC 2, ISO 27001, and GDPR. Brush up on your knowledge of cloud security principles and be prepared to explain them clearly.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice explaining complex security topics in simple terms, as you’ll need to engage with both technical and non-technical stakeholders. Consider using examples from your past experiences to illustrate your points.
✨Demonstrate Your Customer-Centric Approach
Wiz values a strong commitment to understanding customer needs. Be prepared to share examples of how you've gone the extra mile for customers in previous roles. Highlight your ability to build trust and deliver exceptional service, especially in high-stakes conversations.
