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For Companies At a Glance
- Tasks: Solve complex customer issues and enhance our cloud security solutions.
- Company: Join Wiz, the fastest-growing startup in cloud security.
- Benefits: Competitive salary, flexible work options, and a vibrant team culture.
- Why this job: Make a real impact in cloud security while working with cutting-edge technology.
- Qualifications: 7+ years in technical roles, strong problem-solving skills, and cloud platform experience.
- Other info: Dynamic environment with opportunities for growth and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
SUMMARY
We’re looking for an Escalation Expert to join the CTO team and spread the power of Wiz. In this role, your primary responsibility is to proactively identify, analyze, and resolve complex customer issues and recurring technical patterns and be a pivotal link between our customers and our core engineering and product teams. You will delve deep into challenging technical problems, provide critical feedback to shape the future of our product, and actively contribute to the development of our internal tooling, with a strong focus on leveraging AI to enhance our capabilities.
WHAT YOU'LL DO
- Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution.
- Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps.
- Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use.
- Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams.
- Participate in an on-call rotation for critical escalations and to support internal tooling.
WHAT YOU'LL BRING
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
- 7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field.
- A minimum of 3+ years of in-depth experience with a major cloud platform.
- Proficiency in using Git and source code management systems for code collaboration.
- Proficiency with REST APIs or GraphQL.
- Proficiency with command-line tools and Linux operating system environments.
- A fast learner with a natural curiosity, a passion for technology, and the ability to work independently.
- A deep understanding of web technologies (e.g., HTTP, HTML, DNS).
- Experience leveraging AI tools to increase task efficiency.
ADVANTAGE
- Experience with DevOps technologies and CI/CD pipelines.
- Experience with Kubernetes and Container technologies.
- Experience with Infrastructure as Code (IaC) technologies such as Terraform.
- Proficiency with SQL for data analysis and the proven ability to independently create dashboards and datasets to drive insights.
- Experience with relational and NoSQL databases.
- Previous experience in a role within a CTO organization or a similar strategic technical team.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Escalation Expert - CTO Office CTO / Solutions & Ops London, UK employer: Wiz
Contact Detail:
Wiz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escalation Expert - CTO Office CTO / Solutions & Ops London, UK
✨Tip Number 1
Get to know the company inside out! Research Wiz's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to cloud security and troubleshooting. We want you to showcase your skills and experience, so be ready to dive deep into your past projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wiz team!
We think you need these skills to ace Escalation Expert - CTO Office CTO / Solutions & Ops London, UK
Some tips for your application 🫡
Show Your Passion for Cloud Security: When writing your application, let your enthusiasm for cloud security shine through. We want to see how your experience aligns with our mission to empower businesses in the cloud. Share specific examples of how you've tackled complex technical challenges in the past!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Escalation Expert role. We love seeing candidates who take the time to connect their background with what we do at Wiz. It shows us you’re genuinely interested!
Be Clear and Concise: While we appreciate detail, clarity is key! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Wiz
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud platforms and troubleshooting. Be ready to discuss your hands-on experience with tools like Git, REST APIs, and command-line environments. The more you can demonstrate your expertise, the better you'll connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex customer issues in the past. Think about times when you identified potential escalations or contributed to product improvements. This will show that you can think critically and act as a customer advocate, which is key for this role.
✨Familiarise Yourself with Wiz's Culture
Research Wiz’s mission and values, and be ready to explain how you align with them. They value creativity and innovation, so think about how you can contribute to their growth and help secure cloud environments. Showing that you understand their culture will set you apart from other candidates.
✨Prepare Questions That Matter
Have a list of insightful questions ready to ask your interviewers. Inquire about their current challenges, the tools they use, or how they envision the future of cloud security. This not only shows your interest but also gives you a chance to assess if Wiz is the right fit for you.