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For Companies At a Glance
- Tasks: Manage enterprise accounts, provide guidance, and optimize Wix deployments.
- Company: Join Wix's innovative Enterprise team, focused on empowering large companies online.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be a trusted partner, shape product evolution, and drive customer success in a dynamic environment.
- Qualifications: 5+ years in customer success management, with experience in SaaS and enterprise customer engagement.
- Other info: We're a new team ready to redefine SaaS marketing—come be part of our journey!
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
Job Description
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer\’s business
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer\’s lifecycle
- Identify growth opportunities and facilitate the renewal process with enterprise customers
- Collaborate with the marketing team to identify customer references and case studies
- Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Qualifications
- A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
- 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
- Experience presenting complex ideas in an accessible and engaging way to executive-level customers
- Great organizational, project and time management skills
Additional Information
We are Wix\’s Enterprise team. We\’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we\’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we\’re ready to take off. Come join us.
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Enterprise Customer Success Manager employer: Wix
Contact Detail:
Wix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Familiarize yourself with Wix's enterprise solutions and their unique selling points. Understanding the product inside and out will help you engage effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Wix, especially those in customer success roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed enterprise accounts. Highlight your strategies for upselling and renewals, as these are crucial aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in SaaS and customer success management. Being knowledgeable about industry developments will not only impress interviewers but also show that you're proactive and passionate about your field.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Enterprise Customer Success Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success management, particularly within a SaaS environment. Emphasize your work with enterprise customers and any specific achievements related to growth, upselling, and renewals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Wix's mission. Use specific examples from your past experiences to demonstrate how you can add value to their team.
Showcase Communication Skills: Since the role involves presenting complex ideas to executive-level customers, make sure to highlight your communication skills in both your CV and cover letter. Provide examples of how you've successfully engaged with high-level stakeholders in the past.
How to prepare for a job interview at Wix
✨Understand the Product Inside Out
Make sure you have a deep understanding of Wix and its features. Be prepared to discuss how these can be leveraged to meet enterprise customer needs and how you can guide them in optimizing their deployment.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success management, especially with enterprise clients. Be ready to share specific examples of how you've driven growth, upselling, and renewals in past roles.
✨Prepare for Complex Problem-Solving
Expect to discuss complex use cases and workflows. Prepare to demonstrate your problem-solving skills by discussing how you've tackled similar challenges in the past and the impact of your solutions.
✨Engage with Executive-Level Communication
Since you'll be interacting with executive-level customers, practice presenting complex ideas in a clear and engaging manner. Think about how you can convey value and insights effectively during the interview.
