At a Glance
- Tasks: Engage with customers to resolve inquiries and provide top-notch service.
- Company: Join a forward-thinking company dedicated to simplifying the hiring process.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with plenty of room for personal development.
- Why this job: Be the voice that helps people find jobs they love and businesses succeed.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25650 - 31350 £ per year.
Our simple goal is to make hiring easy.
To help businesses get the talent they need to succeed.
And to help people find a job they love.
Everyone is incredibly frustrated by how hard it is to find amazing talent.
We share that frustration.
Recruiting is a fragmented, opaque process undermined by outdated technology that turns off candidates and hiring managers.
Now, imagine a world where it’s easy to find great candidates, it’s easy for people to show interest in jobs, it’s easy for hiring teams to collaborate, and your recruiting vendors are just a click away.
We imagined it.
And then we delivered it.
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Qualifications
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Customer Service Representative in Nottingham employer: Wix Test
As a Customer Service Representative at our innovative recruitment firm, you'll be part of a dynamic team dedicated to transforming the hiring process. We pride ourselves on fostering a collaborative work culture that values employee growth and offers comprehensive training programs, ensuring you have the tools to succeed in your role. Located in a vibrant area, we provide unique advantages such as flexible working hours and a supportive environment that encourages creativity and initiative.
