Deposit Operations Representative in Wakefield

Deposit Operations Representative Part Time (20 hours)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, genetic information, national origin, citizenship, disability status, protected veteran status or any other characteristic protected by law. The Savings Bank will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. If you are interested in applying for employment and feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 781-486-5238.

OVERVIEW

The Savings Bank is a strong, stable, and independent community bank headquartered in Wakefield, MA, with eight full‑service banking offices. We currently have a part‑time opportunity to join our Deposit Operations team, assisting both customers and colleagues with back‑office support.

Deposit Operations Representatives are an integral part of our processing team. They provide internal and external support, both directly to customers as well as to other Bank departments. We are seeking a Part Time (20 hours a week) Deposit Operations Representative that supports our deposit operations team with primary focus on fraud alert reviews and the processing of legal orders, including levies and garnishments. This role will also assist with other deposit operations functions to ensure accurate processing, regulatory compliance, and excellent internal service.

Primary Functions

• Review, investigate, and resolve fraud alerts in a timely manner, following established procedures and regulatory requirements. Assist in processing check fraud claims.
• Process account levies, garnishments, and other legal orders accurately and within required time frames.
• Communicate with internal departments regarding fraud cases, legal holds, and account restrictions as needed.
• Assist Deposit Operations Manager with research for subpoenas.
• Support general deposit operations functions, including account maintenance, transaction research, wire transferring, and Reg E disputes.
• Respond to internal inquiries related to deposit accounts and operational issues.

Preparation, Knowledge, Skills & Abilities

• High School diploma or equivalent.
• 3-5 years of related experience.
• Knowledge of financial services technology and products.
• Knowledge and application of all policies, procedures and regulations for deposit operations.
• Proficiency with word processing, spreadsheet, and email programs.
• Strong communication and interpersonal skills.
• Strong time management skills.
• Strong attention to detail.
• Ability to perform tasks quickly and accurately.
• Ability to prioritize in a fast‑paced environment.
• Team player.

Salary Range

$19.46 – $25.28 – $31.16

Position Requirements

Full‑Time/Part‑Time: Part‑Time

Location: Main Location

About the Organization

The Savings Bank, founded in 1869, is one of the oldest banks in the United States, and serves local communities and families. The Bank was initially chartered to provide the community with a safe place to deposit their money, get a loan to buy or build a house, or secure money for a small business. The Savings Bank has remained independent since opening in 1869, serving customers and not shareholders, and making decisions locally.

The Saving Bank\’s mission today is to provide the personalized delivery of innovative financial services by committed employees, coupled with an unwavering loyalty towards community relationships. The Bank employs approximately 120 people across a variety of areas to carry out this mission.

The Bank is headquartered in Wakefield, Massachusetts, and provides personal banking and business banking services through branch locations in Wakefield, Lynnfield, Methuen and North Reading and through online and mobile banking. In addition to traditional bank products and services, such as consumer and commercial deposits and loans, The Savings Bank\’s subsidiary, First Financial Trust, N.A., offers wealth management and estate planning.

The Savings Bank opened 1st Educational Savings Branch, based out of Wakefield High School, the first student run branch in the world. A strong advocate of financial education, the banks runs THE C.L.U.B. (Children Learning to Understand Banking) in grades 1-8 in several local schools, as well as Credit for Life Fairs at local high schools.

The Bank operates two charitable foundations: TSB Charitable Foundation (supporting the poor, the homeless, the elderly, and family services) and the Donald E. Garrant Foundation (supporting financial literacy in public and private schools [K-12] and non‑profits).

This position is currently accepting applications.