Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line support for bespoke IT systems across multinational sites.
- Company: Join a family-run business in the high-tech logistics industry.
- Benefits: Performance-related pay, pension plan, and opportunities for training and development.
- Why this job: Make a real impact by solving technical issues and enhancing innovative systems.
- Qualifications: Degree in Computer Science or IT, with strong database and analytical skills.
- Other info: Flexible shifts, team-oriented culture, and potential for travel.
The predicted salary is between 30000 - 40000 £ per year.
Position based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites.
Responsibilities
- Deliver effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally.
- Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance.
- Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times.
- Diagnose and remediate live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure.
- Support and contribute to system enhancements and optimisations, ensuring continuous improvement.
Qualifications
- Relevant degree in Computer Science or Information Technology.
- Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security, etc.).
- Excellent database skills (SQL); experience with Oracle is preferred.
- Robust diagnosis and analytical skills.
- Programming ability and experience is beneficial.
- Flexibility and adaptability.
- Ability to work successfully as part of a team in an employee-friendly shift model, including nights and weekends; occasional domestic and international travel may be required.
Benefits
- Performance-related remuneration system, pension plan, and social benefits.
- Flat hierarchies, personal culture, trust and respect.
- Training, further education, and talent factory.
- Security as a family business and future-proof industry.
- Multifaceted tasks in high-tech and innovative ideas.
EEO Statement
The company operates an equal opportunities policy and welcomes applications from everyone regardless of nationality or immigration status. However, it will be a condition of any offer of employment that prior to commencing employment you are able to present evidence of your eligibility to work in the UK as of the commencement date.
Support Developer (IT Helpdesk) in Stoke-on-Trent employer: WITRON Group
Contact Detail:
WITRON Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Developer (IT Helpdesk) in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their IT systems and understand how they operate. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing live technical issues, it’s crucial to demonstrate your methodical approach. Set up mock scenarios with friends or family to sharpen your problem-solving abilities.
✨Tip Number 3
Brush up on your communication skills! You'll be interacting directly with customers, so practice clear and confident communication. Role-play different customer scenarios to get comfortable with various situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Support Developer (IT Helpdesk) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Developer role. Highlight your relevant IT skills, especially in troubleshooting and customer support, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for IT and your ability to communicate effectively with customers. Show us how your experience aligns with our needs and why you want to join our team.
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially in SQL and any programming languages you know. We love seeing candidates who can demonstrate their analytical abilities and problem-solving skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at WITRON Group
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around hardware, operating systems, databases, and networking. Be ready to discuss your experience with SQL and Oracle, as well as any programming skills you have. This will show that you're not just familiar with the basics but can handle the specifics of the role.
✨Practice Troubleshooting Scenarios
Prepare for the interview by thinking through common technical issues you might face in a support role. Practice explaining your thought process and how you would approach diagnosing and resolving these problems. This will demonstrate your methodical approach and ability to work under pressure.
✨Customer Communication is Key
Since you'll be interacting directly with customers, it's crucial to showcase your communication skills. Think of examples where you've provided clear and confident support in the past. Practising how you would explain complex technical issues in simple terms can really set you apart.
✨Show Your Team Spirit
This role requires working as part of a team, so be prepared to discuss your experiences collaborating with others. Highlight any instances where you've contributed to system enhancements or optimisations, and express your willingness to adapt to the team's needs, including shift work and travel.