At a Glance
- Tasks: Provide top-notch IT support and troubleshoot bespoke systems across multiple sites.
- Company: Join WITRON, a leader in automated logistics with a supportive culture.
- Benefits: Enjoy competitive pay, bonuses, pension plans, and ongoing training opportunities.
- Other info: Flexible shifts, travel opportunities, and a friendly team environment await you.
- Why this job: Be part of a dynamic team tackling high-tech challenges and making a real impact.
- Qualifications: Degree in Computer Science or IT, strong IT knowledge, and excellent database skills.
The predicted salary is between 36000 - 60000 £ per year.
The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.
Being part of the WITRON Group, WIOSS Witron On Site Services GmbH United Kingdom is internationally successful in the technical operation and maintenance of automated logistics systems. Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk) to support the IT operations of our bespoke logistics systems across multinational customer sites.
We offer you:
- A performance-related remuneration system: WITRON bonus, pension plan and social benefits
- An appreciative work environment: Flat hierarchies, personal culture, trust and respect
- Development opportunities: Training, further education and talent factory
- Security: Family business and future-proof industry
- Challenges: Multifaceted tasks, high-tech and innovative ideas
Your role in our team:
- Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
- Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
- Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times
- Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
- Support and contribute to system enhancements and optimisations, ensuring continuous improvement
- Relevant degree in Computer Science or Information Technology
- Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
- Excellent Database skills (SQL) – Experience with Oracle is preferred
- Robust diagnosis and analytical skills
- Programming ability and experience is beneficial
- Flexibility and adaptability
This role requires the ability to work successfully as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.
If this sounds like the perfect role for you, visit the Witron site careers page to apply!
Support Developer (IT Helpdesk) in Keele employer: WITRON Group
At WITRON, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment where innovation thrives. Our commitment to employee development is evident through our extensive training programmes and a culture that values trust and respect, ensuring that every team member can grow and excel in their role. With competitive remuneration, a family-oriented atmosphere, and the opportunity to work with cutting-edge technology across international sites, joining us as a Support Developer means becoming part of a forward-thinking company dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer (IT Helpdesk) in Keele
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd handle specific technical issues and customer interactions. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your problem-solving abilities and technical know-how can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at WITRON!
We think you need these skills to ace Support Developer (IT Helpdesk) in Keele
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Developer role. Highlight your IT knowledge, troubleshooting skills, and any relevant experience with bespoke systems. We want to see how you fit into our high-tech world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills in your application. Mention your experience with SQL, Oracle, and any programming languages you know. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link!
How to prepare for a job interview at WITRON Group
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around hardware, operating systems, databases, and networking. Be ready to discuss your experience with SQL and Oracle, as well as any programming skills you might have. This will show that you're not just familiar with the basics but can handle the technical challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your methodical approach to troubleshooting and your ability to work under pressure.
✨Communicate Like a Pro
Since you'll be interacting directly with customers, practice clear and confident communication. Think about how you can explain complex technical issues in simple terms. Role-playing with a friend can help you refine your customer-focused communication style.
✨Be Ready for Team Dynamics
This role requires teamwork, so be prepared to discuss your experiences working in a team environment. Highlight your flexibility and adaptability, especially regarding shift work and travel. Showing that you can thrive in a collaborative setting will make you a strong candidate.
