At a Glance
- Tasks: Engage with potential members, manage sales processes, and provide exceptional service.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary access to facilities, bonus holiday days, and discounts on meals and treatments.
- Other info: Flexible shifts available, including evenings and weekends, in an inclusive workplace.
- Why this job: Be part of a vibrant team that values health, wellness, and exceptional member experiences.
- Qualifications: Customer service experience is essential; sales experience is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
About Us
The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
About Us
The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers - putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating - never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and discounted golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- STREAM, offering financial flexibility.
- Free parking.
- Uniform provided (role dependent).
The Role:
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow-ups with existing members.
Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You’ll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross-sell, upsell, and contribute to the achievement of monthly lead generation targets.
Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene.
If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!
Experience & Skills Required:
- Customer service experience required.
- Sales experience desirable but not essential.
Schedule:
- We operate a 7-days a week business, between 0600 to 2300
- Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
- Evening availability for functions (until 0200)
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself - we like it that way!
Membership Sales Advisor in Witney employer: Witney Lakes Resort
The Club Company is an excellent employer that prioritises a clean and welcoming environment for both guests and staff. With a strong commitment to employee growth, we offer ongoing training and development opportunities, fostering a supportive work culture where your contributions are valued. Working at our UK clubs not only allows you to play a vital role in enhancing guest experiences but also provides a chance to be part of a dedicated team that takes pride in maintaining high standards of cleanliness and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Sales Advisor in Witney
✨Tip Number 1
Familiarise yourself with the Club Company's values and mission. Understanding their focus on health, wellness, and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on providing an outstanding experience for potential members.
✨Tip Number 3
Research the facilities and membership packages offered by Witney Lakes Resort. Being knowledgeable about what you’ll be selling will not only impress your interviewers but also demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Membership Sales Advisor in Witney
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Membership Sales Advisor. Familiarise yourself with the key tasks such as managing sales processes, conducting tours, and providing exceptional customer service.
Tailor Your CV:Highlight relevant experience in customer service and any sales roles you've held. Use specific examples that demonstrate your ability to engage with customers and drive membership retention.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with the CARE values of The Club Company and express your passion for promoting health and wellness.
Showcase Your Communication Skills:Since the role involves interacting with prospective members, ensure your application showcases your strong communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
How to prepare for a job interview at Witney Lakes Resort
✨Show Your Enthusiasm
As a Membership Sales Advisor, your passion for the role is crucial. Make sure to express your enthusiasm for the club's facilities and the lifestyle it promotes. Share why you believe in the value of membership and how it can enhance people's lives.
✨Know the Club Inside Out
Familiarise yourself with all aspects of the club, including its services, membership packages, and pricing. Being able to answer questions confidently will demonstrate your commitment and knowledge, making you a more appealing candidate.
✨Highlight Customer Service Skills
Since customer service experience is required, be prepared to discuss specific examples from your past roles. Showcase how you've successfully handled inquiries, resolved issues, and provided exceptional service to clients.
✨Demonstrate Team Spirit
The Club Company values teamwork and a positive environment. Share experiences that highlight your ability to work collaboratively with others, and how you contribute to a supportive atmosphere. This will align with their CARE values and show you're a good fit for the team.
