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- Tasks: Be the friendly face of our club, greeting members and guests with a smile.
- Company: Join The Club Company, a premium collection of 18 golf and country clubs across the UK.
- Benefits: Enjoy perks like free gym access, bonus holiday days, and discounts on meals and spa treatments.
- Why this job: Experience a vibrant work culture focused on health, wellness, and customer satisfaction.
- Qualifications: GCSE qualification required; previous service experience is a plus.
- Other info: Flexible shifts available, including evenings and weekends, in a diverse and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
About Us The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Mission Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards. We create a feel-good experience through our CARE values:
- Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards – with great attention to detail.
- Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure – because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you\’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented.
In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required.
You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations.
If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.
Experience & Skills Required
- GCSE qualification.
- Previous experience in service-oriented position desirable.
Schedule
- We operate a 7-days a week business, between 0600 to 2300
- Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays
- Evening availability for functions (until 0200)
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!
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Receptionist employer: Witney Lakes Resort
Contact Detail:
Witney Lakes Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with The Club Company's CARE values: Caring, Ambitious, Respectful, and Energised. Demonstrating these values during your interactions can set you apart as a candidate who truly aligns with the company's mission.
✨Tip Number 2
Visit one of the clubs if possible to experience the environment first-hand. This will not only give you insight into the club's atmosphere but also provide you with specific examples to discuss during your interview.
✨Tip Number 3
Prepare to showcase your customer service skills by thinking of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a welcoming experience.
✨Tip Number 4
Be ready to discuss how you would handle various scenarios at the reception, such as dealing with complaints or managing busy periods. This shows that you are proactive and understand the demands of the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Club Company's mission and CARE values. Highlight how your personal values align with theirs in your application to show that you would be a great fit for their team.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or reception roles. Emphasise skills such as organisation, communication, and attention to detail, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of The Club Company that attract you, such as their commitment to health and wellness, and explain how you can contribute to creating a feel-good experience for members and guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Witney Lakes Resort
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Highlight your previous experience in customer service roles and share specific examples of how you've handled inquiries or complaints effectively.
✨Emphasise Your Organisational Abilities
The role requires managing multiple tasks simultaneously, from answering calls to scheduling appointments. Be prepared to discuss how you prioritise tasks and maintain an organised workspace, ensuring a smooth front-of-house operation.
✨Demonstrate Your Knowledge of the Club
Familiarise yourself with The Club Company's values and offerings. During the interview, express your enthusiasm for their mission and how you can contribute to creating a feel-good experience for members and guests.
✨Exude Positivity and Professionalism
The Club Company values a positive atmosphere. Practice maintaining a friendly and professional demeanour throughout the interview. Smile, make eye contact, and show your eagerness to be part of a team that prioritises a welcoming environment.
