Change Analyst IT in London

A law firm focused on people, performance, and collaboration. 40% of our business comes from Europe, 40% from the US and 20% from Asia and we are one profit sharing partnership globally. We are united in our commitment to integrity, quality and collaboration. We have a culture of high performance and deliver excellent service consistently across the firm. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, buying a home or protecting and defending their interests. And we are agile – focusing on strategy rather than rigid ideas and traditional hierarchy.

We are looking for a highly motivated and proactive IT Change Analyst who can help the firm deliver technology change safely, efficiently and with clear business outcomes. Working alongside the IT Change and Release Manager, the role will coordinate and improve the controls, governance and communication that support change across an increasingly integrated cloud, SaaS and enterprise technology landscape.

The role will support the end-to-end IT change management lifecycle, including:

• Reviewing requests for change
• Facilitating the weekly Change Advisory Board (CAB)
• Coordinating emergency changes
• Maintaining the forward schedule of change
• Supporting release activity

It will ensure changes are appropriately assessed for business impact, technical dependencies, security, testing, communications, implementation and rollback, while applying proportionate governance in line with ITIL 4 principles.

The successful candidate will work closely with senior IT leaders, project managers, architecture, infrastructure, applications, development, testing, security, service delivery, business services teams and third-party vendors. They must be able to understand the wider technology landscape, identify dependencies and risk, ask the right questions and bring stakeholders together to support practical, well-controlled outcomes.

The role is based in the London office and sits within the Global Systems group, which is responsible for supporting and implementing the firm's technology across all regions. The successful candidate will join the Change and Release team and work across the wider Systems functions, including Infrastructure, Applications, Development, Solution Architecture and Testing.

Experience in a medium to large, multi-site professional services environment is preferred, together with an understanding of the operational expectations and technology landscape of a legal or similarly regulated organisation. The priority for all change activity is to protect service stability, security and user experience while enabling the firm to deliver improvements at the pace the business requires.

Key responsibilities include:

• Review requests for change for quality, completeness and proportionate governance
• Provide practical guidance and constructive challenge to change owners and approvers
• Maintain and communicate the forward schedule of change
• Support the coordination, planning and governance of higher-risk changes
• Partner with technical and business services teams to embed consistent change practices
• Monitor change outcomes and complete post-implementation reviews
• Develop and maintain meaningful metrics and reporting
• Maintain clear process documentation, guidance and knowledge articles
• Support regular audits and control reviews
• Provide administrative and analytical support to the IT Change and Release Manager

Skills and experience required:

• Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation
• Good working knowledge of ITIL 4 change enablement
• A practical understanding of modern enterprise technology
• Good awareness of security, data protection, resilience, patching and compliance considerations
• An understanding of legal and business application categories
• Experience developing or improving policies, processes, controls and guidance
• Strong analytical skills and confidence using service data
• Excellent stakeholder management and communication skills

Working hours are 9:30am to 5:30pm but flexibility is a must. Hybrid working policy with a minimum of 2 days per week worked in the office. 12 weeks' probation period and 12 weeks' notice period.

Flexible benefit package including pension, private medical insurance, Denplan, season ticket loan, discounted gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on-site café and more.

Equal Opportunities Employment Statement: It is the policy of Withers to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.