Family Liaison Officer - Coventry

Please note: This role is to start in September 2026. £29,540 - £35,412 + excellent benefits.

For children with complex, challenging needs, the level of care and education must go above and beyond. That drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we are proud to have won a reputation for excellence and market-leading OFSTED ratings.

As Family Liaison Officer at Witherslack Group, your experience and passion for the role will bring about enhanced life opportunities for families all across the region. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. Our Family Liaison Officers are a huge part of making sure our children and young people's needs are fully recognised and comprehensively met.

This is your chance to make a lasting, positive impact on the lives of families experiencing educational (and potentially other) difficulties. Supported by a brilliant and dedicated team, you'll work closely with parents, young people, carers and the local authority to explore the circumstances and see how collaborative, effective, life-changing resolutions can be agreed and put into place. You will coordinate visits to see parents, where you'll talk at length and work out strategies for coping with whatever life throws at them. You will draw on your broad knowledge of local resources to help direct them to all the additional support they might need, as well as organising and taking part in admission interviews in partnership with the Head Teacher and ensuring full and detailed inductions are given.

Opening in Autumn term 2026, Ardenwood School will operate as the primary campus of The Secret Garden School, an all-through school, spanning primary and secondary across two sites. Ardenwood is a purpose-built, state-of-the-art primary campus and will cater for up to 40 pupils with a wide range of needs, including autism and social, emotional and mental health needs. This new exciting opportunity serves Coventry and the wider communities; you are at the heart of its development. Our aim is to ensure that every pupil will continue to receive an outstanding educational experience, with individual progress, care and wellbeing at the centre of everything we do.

We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you'll get to bring learning to life and make a genuine difference to the lives of our young people - plus you'll get:

• Training: A full induction and on-the-job training
• Holiday: 35 days holiday including bank holidays
• Progression: Most of our head teachers and leaders have been promoted from within our group
• Flexible benefits: meaning you can increase/decrease benefits such as life insurance
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover: so you can claim back the cost of things like an opticians or dentist appointment
• Beautiful working environments: with the very best facilities
• Recommend a friend scheme: offers a £1,000 bonus every time
• Contributory pension scheme: matched up to 5%

Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You'll be more than a Family Liaison Officer; it takes a truly special type of person to thrive here, who has:

• Previous experience with SEN and working with families in challenging circumstances
• Strong contacts within the local authority, including education, social services and healthcare professionals
• Experience of multi-agency work with an understanding of legislation, policies and guidance around safeguarding and child protection
• Genuine passion for wanting to enhance the life opportunities for our young people and their families
• The ability to be empathetic and understanding

At Witherslack Group, inclusion is part of who we are. We are committed to creating an environment where everyone feels respected, valued and that they truly belong. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we will be there every step of the way.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.