Group Parent Partnerships Manager

Location: Hybrid/Lupton

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. For children with complex needs, the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group.

We are looking for a Group Parent Partnership Manager to empower parents and carers across the SEND sector to find the right specialist school for their child.

As our Group Parent Partnership Manager, you will:

• Lead, inspire and develop a dedicated team who support thousands of families across the SEND sector.
• Ensure that every parent and carer receives expert, compassionate and timely guidance.
• Continuously strengthen our internal processes to enhance the overall enquiry experience.
• Help ensure that each family is supported with clarity and confidence as they seek the right specialist education provision for their child.
• Work in close partnership with our Commercial Department, Marketing Team and colleagues across our schools.
• Maximise the potential of our CRM platform, HubSpot, to optimise the customer journey, manage complex enquiry pipelines and drive greater efficiency.
• Lead and motivate a team of Parent Support Specialists, providing oversight and expert guidance on complex enquiries received by phone and email.
• Produce insightful reports, identify trends and share meaningful analysis to help shape marketing strategy and inform continuous service improvement.
• Deliver SEN advice and support at both online and in-person events.
• Build strong relationships across the Group and actively promote Witherslack Group’s vision, values and safeguarding commitments in every interaction.

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs — and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves.

From you we will need:

• Professional expertise and genuine empathy, with a strong understanding of the challenges faced by parents and carers of children and young people with special educational needs.
• Strong knowledge of the SEND sector and the challenges experienced by families.
• Experience of the EHCP process and supporting children or young people with SEND.
• Proven line management experience with the ability to develop high performing teams.
• Experience using CRM systems such as HubSpot or Salesforce to manage customer journeys and improve processes.
• Strong analytical skills with the ability to interpret data and drive efficiencies.
• Excellent communication and stakeholder management skills.
• A proactive, organised and solutions focused approach.

What we do for you:

• Salary: up to £44,000 depending on experience.
• Holiday: 7 weeks’ holiday (including bank holidays).
• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance.
• Wellbeing: a host of wellbeing tools and advice including employee assistance.
• Healthcare cash plan so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts.
• Beautiful working environments with the very best facilities.
• A recommend a friend scheme that offers a £1,000 bonus every time.

Join the UK’s best special education and care provider. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.