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- Tasks: Lead the host team and create unforgettable guest experiences at Nancy's Cocktail Bar.
- Company: Join the vibrant opening team at London Bridge's newest cocktail destination.
- Benefits: Earn £15.00 per hour plus service charge and private hire bonuses.
- Other info: Opportunity for growth as the business builds momentum.
- Why this job: Be part of an exciting new venue and make your mark in London nightlife.
- Qualifications: Confident personality, hospitality passion, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the opening team at Nancy’s Cocktail Bar, London Bridge, London. Nancy's will be London Bridge's newest premium cocktail destination, opening mid-May. We are looking for quality hospitality professionals who can help us elevate the guest experience and deliver tailored service.
The Role
We are looking for someone with a confident and vibrant personality, with a passion for curating our guest experience. From organising bookings to communicating guest preferences to colleagues, yours will be the role that keeps guests’ experience tailored to their needs. You will be responsible for giving confidence, guidance, and training to a small team of hosts. This role will include a bonus structure based on private hire bookings, paid as a percentage of minimum spends.
Main Responsibilities
- Lead the host team and help shape the guest arrival experience from day one
- Organise bookings and communicate guest preferences clearly across the wider team
- Welcome and seat guests warmly and professionally
- Support and train a small team of hosts, building confidence and consistency
- Help maximise the use of venue space and manage bookings effectively
- Work with the floor and general managers on private hire opportunities and guest experience
- Where appropriate, help drive sales of private booking spaces
- Ensure communication between hosts, floor, and bar teams is smooth, accurate, and guest-focused
What we’re looking for
- A confident and vibrant personality
- A passion for hospitality and a tailored guest experience
- Experience in hosting, reservations, or guest-facing coordination within hospitality
- Strong communication and team leadership skills
- The ability to train, guide, and motivate a small team
- A proactive and collaborative approach
- Commercial awareness and confidence around private hire opportunities
- Availability to join in May for pre-opening training and launch
Benefits
Nancy’s offers the chance to be part of an exciting new opening with a distinctive identity and a strong point of view. Joining the opening team means the opportunity to make your mark from the beginning and grow with the business as it builds momentum in London Bridge.
We offer:
- £15.00 per hour
- Service charge
- Private hire bonus
- Full-time role
- The chance to be part of an exciting new opening in London Bridge
If you are passionate about hospitality, love cocktails, and want to be part of the opening team at Nancy’s, we would love to hear from you.
Head Host / Reservations & Guest Experience Lead in London employer: With You Events
Contact Detail:
With You Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host / Reservations & Guest Experience Lead in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Nancy’s and soak up the vibe. This will help you speak confidently about how you can enhance the guest experience and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Head Host, you'll need to lead a team and interact with guests. Role-play scenarios with friends or family to get comfortable with welcoming guests and managing bookings like a pro.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share stories about your previous experiences in the industry. Highlight moments where you went above and beyond to create memorable guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Nancy’s team right from the start. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Head Host / Reservations & Guest Experience Lead in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your confident and vibrant personality shine through in your application. Use a friendly tone and don’t be afraid to share your passion for hospitality.
Tailor Your Experience: Make sure to highlight any relevant experience in hosting, reservations, or guest-facing roles. We’re looking for candidates who can curate a tailored guest experience, so connect your past roles to what we’re all about at Nancy’s.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that communicate your skills and experiences effectively. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Nancy’s!
How to prepare for a job interview at With You Events
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable guest experience, as this role is all about curating that perfect atmosphere.
✨Demonstrate Leadership Skills
Since you'll be leading a small team of hosts, it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully trained or guided a team in the past, and be ready to discuss your approach to motivating others.
✨Know the Venue Inside Out
Research Nancy’s Cocktail Bar thoroughly before your interview. Familiarise yourself with its concept, the cocktail menu, and the overall vibe. This will not only impress the interviewers but also help you articulate how you can enhance the guest experience from day one.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest preferences. Think of scenarios where you had to manage bookings or resolve guest issues, and be ready to explain how you would approach similar situations at Nancy’s.