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- Tasks: Lead the host team and create unforgettable guest experiences at Nancy's Cocktail Bar.
- Company: Join the vibrant opening team at London Bridge's newest cocktail destination.
- Benefits: Earn £15.00 per hour, plus service charge and private hire bonuses.
- Other info: Opportunity for growth as the business builds momentum in a dynamic environment.
- Why this job: Be part of an exciting new venue and make your mark in London nightlife.
- Qualifications: Confident personality with hospitality experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the opening team at Nancy’s Cocktail Bar, London Bridge, London. Nancy's will be London Bridge's newest premium cocktail destination, opening mid-May. We are looking for quality hospitality professionals who can help us elevate the guest experience and deliver the tailored service we want to achieve.
The Role
We are looking for someone with a confident and vibrant personality, with a passion for curating our guest experience. From organising bookings to communicating guest preferences to colleagues, yours will be the role that keeps guests’ experience tailored to their needs. As well as being involved with service, you will be responsible for giving confidence, guidance, and training to a small team of hosts. They will look to you for direction in maximising the space, communicating with guests, and, where appropriate, helping to sell our private booking spaces. For a proactive and collaborative candidate, this role will include a bonus structure based on private hire bookings, paid as a percentage of minimum spends. Working together with the floor and general managers, you will help us build a structure that uses our private room or rooms effectively, while delivering an extra personalised service to our guests.
Main Responsibilities
- Lead the host team and help shape the guest arrival experience from day one
- Organise bookings and communicate guest preferences clearly across the wider team
- Welcome and seat guests warmly and professionally
- Support and train a small team of hosts, building confidence and consistency
- Help maximise the use of venue space and manage bookings effectively
- Work with the floor and general managers on private hire opportunities and guest experience
- Where appropriate, help drive sales of private booking spaces
- Ensure communication between hosts, floor, and bar teams is smooth, accurate, and guest-focused
What we’re looking for
- A confident and vibrant personality
- A passion for hospitality and a tailored guest experience
- Experience in hosting, reservations, or guest-facing coordination within hospitality
- Strong communication and team leadership skills
- The ability to train, guide, and motivate a small team
- A proactive and collaborative approach
- Commercial awareness and confidence around private hire opportunities
- Availability to join in May for pre-opening training and launch
Benefits
Nancy’s offers the chance to be part of an exciting new opening with a distinctive identity and a strong point of view. From the cocktail list to the music and overall guest experience, every part of the venue is designed to be polished, energetic, and memorable. Joining the opening team means the opportunity to make your mark from the beginning and grow with the business as it builds momentum in London Bridge.
We offer:
- £15.00 per hour
- Service charge
- Private hire bonus
- Full-time role
- The chance to be part of an exciting new opening in London Bridge
If you are passionate about hospitality, love cocktails, and want to be part of the opening team at Nancy’s, we would love to hear from you.
Head Host / Reservations & Guest Experience Lead employer: With You Events
Contact Detail:
With You Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host / Reservations & Guest Experience Lead
✨Tip Number 1
Get to know the venue! Before your interview, pop by Nancy’s and soak up the vibe. Familiarising yourself with the space and its offerings will help you stand out as someone who genuinely cares about the guest experience.
✨Tip Number 2
Show off your personality! When you’re chatting with the team, let your vibrant side shine through. They’re looking for someone who can lead with confidence and enthusiasm, so don’t hold back on showcasing your passion for hospitality.
✨Tip Number 3
Be proactive in your approach! Think about how you can enhance the guest experience and share your ideas during the interview. This shows that you’re not just a follower but someone who can take charge and make a real impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Nancy’s and ready to dive into this exciting new venture.
We think you need these skills to ace Head Host / Reservations & Guest Experience Lead
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your confident and vibrant personality. Use a friendly tone and let your passion for hospitality shine through.
Tailor Your Experience: Highlight any relevant experience in hosting, reservations, or guest-facing roles. We’re looking for candidates who can curate a tailored guest experience, so be specific about how you've done this in the past.
Communicate Clearly: Strong communication is key in this role. When writing your application, ensure that your points are clear and concise. Show us how you can effectively communicate with both guests and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at With You Events
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable guest experience, as this will resonate with the hiring team at Nancy's.
✨Demonstrate Leadership Skills
Since the role involves leading a small team, be prepared to discuss your leadership style. Share examples of how you've successfully trained or guided others in previous roles, highlighting your ability to motivate and build confidence within a team.
✨Know the Venue and Its Vibe
Research Nancy's Cocktail Bar and its unique offerings. Familiarise yourself with their cocktail menu and the overall atmosphere they aim to create. This knowledge will show that you're genuinely interested in the role and ready to contribute to their vision.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific guest situations or booking challenges. Think through potential scenarios and how you would approach them, focusing on communication and guest satisfaction, which are key to this role.