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- Tasks: Support customers with technical queries over the phone and troubleshoot issues.
- Company: Join a friendly tech team in Huddersfield with a relaxed vibe.
- Benefits: Good salary, career progression, and a supportive work environment.
- Other info: Part-time role with potential for full-time; on-site only.
- Why this job: Gain hands-on experience in tech support while working with Windows and Linux.
- Qualifications: Must have Linux experience and strong communication skills.
The predicted salary is between 12000 - 18000 £ per year.
We're looking for a talented trainee technical support technician to join our team in Huddersfield. You will already have a strong proven interest in all things computer related, such as a hobby in coding or working with computers, as well as a minimum of 1 year experience of working on a technical helpdesk.
The role involves speaking with customers over the phone, so you must be confident on the phone and with communication in general. We will train you to support 1st and 2nd line queries for Windows desktops plus Windows and Linux servers.
We offer excellent career progression prospects and a good salary with a relaxed working environment in a small team. Applicants will have a proven history of trying out Linux Desktop and Windows at home or in a work environment. Please do not apply if you are not familiar with Linux; we do not accept applications with no Linux experience.
Please note this position is on site in our Huddersfield offices working in a small team. No remote working. The role is part time up to 3 days per week with a possibility to move to full time in future.
Part Time Trainee Technical Support employer: With Support Limited
Contact Detail:
With Support Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Trainee Technical Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common technical support scenarios.
✨Tip Number 3
Show off your tech passion! During the interview, share your experiences with Linux and Windows. Talk about any projects you've worked on or challenges you've overcome. This will highlight your enthusiasm and make you stand out.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of landing that interview. Plus, we’re always on the lookout for passionate tech enthusiasts like you!
We think you need these skills to ace Part Time Trainee Technical Support
Some tips for your application 🫡
Show Your Passion for Tech: We want to see your enthusiasm for all things tech! Make sure to highlight any coding projects or computer-related hobbies in your application. This will help us understand your genuine interest in the role.
Highlight Your Helpdesk Experience: Since you’ll be dealing with customers, it’s crucial to showcase your experience on a technical helpdesk. Share specific examples of how you've resolved issues and communicated effectively with users.
Demonstrate Your Linux Knowledge: As we’re looking for someone familiar with Linux, don’t forget to mention any hands-on experience you have with Linux Desktop. We want to know how you've used it at home or in previous jobs!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at With Support Limited
✨Show Off Your Tech Passion
Make sure to highlight your interest in computers and any coding hobbies you have. Bring examples of projects you've worked on or problems you've solved, as this will show your enthusiasm and commitment to the field.
✨Brush Up on Linux and Windows
Since the role requires familiarity with both Linux and Windows, take some time to review key concepts and troubleshooting steps for both operating systems. Being able to discuss your experience confidently will impress the interviewers.
✨Practice Your Communication Skills
As you'll be speaking with customers over the phone, practice explaining technical issues in simple terms. Role-playing with a friend can help you get comfortable with this, ensuring you come across as confident and clear during the interview.
✨Prepare Questions About the Team
Since this is a small team environment, think of questions that show your interest in team dynamics and collaboration. Asking about how the team supports each other or shares knowledge can demonstrate your eagerness to fit in and contribute.