At a Glance
- Tasks: Manage client relationships and ensure their success with our innovative M&A solutions.
- Company: Join an award-winning market intelligence provider in the M&A sector.
- Benefits: Competitive salary, commission, hybrid work model, and growth opportunities.
- Other info: Collaborative environment with a focus on client success and strategic planning.
- Why this job: Be the trusted advisor for clients and make a real impact in their success.
- Qualifications: Experience in account management and strong client relationship skills required.
The predicted salary is between 112500 - 112500 £ per year.
Location: New York
Salary: $112,500 per year + Commission
Working Pattern: Hybrid (2 days WFH, 3 days Office)
SPS by With Intelligence is an award-winning provider of market intelligence for the M&A community. We help our private equity, corporate development, lender, and advisory clients navigate the competitive and opaque world of M&A deal origination to prioritize relationships, streamline internal processes, and improve overall firm performance.
The Role:
- Owning the client relationship and being the face of the product on key day-to-day interactions with existing private equity clients.
- Communicating the SPS solution and articulating how the portal transforms deal sourcing for private equity and other M&A participants.
- Understanding your clients’ requirements and industry challenges and being their trusted advisor and post-sales success leader.
- Creating account specific engagement plans for clients that outline their metrics for success and delivering scheduled strategic review sessions with key contacts.
- Ensuring full adoption of the SPS portal across your clients’ organizations and maximizing value for them to secure year on year retention.
- Collaborating with other internal teams such as Client Strategy & Data Insights, Account Management/Sales, and Marketing to ensure client success.
- Developing a thorough understanding of the SPS solution.
Required skills: Account Management, Client Relationship Management, Private Equity, Strategic Planning
Required languages: English
Customer Success Manager in London employer: With Intelligence
At SPS by With Intelligence, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Success Manager in New York, you will benefit from a competitive salary, hybrid working arrangements, and ample opportunities for professional growth within the fast-paced M&A sector. Join us to make a meaningful impact while collaborating with talented colleagues and enjoying the vibrant energy of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the private equity space and let them know you're on the hunt for a Customer Success Manager role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by diving deep into the SPS solution. Understand how it transforms deal sourcing and be ready to discuss how you can help clients maximise their value. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! You’ll want to articulate your experience in account management and client relationship management clearly. Role-play with a friend or use our resources to refine your delivery until it’s smooth and confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to highlight your passion for helping clients succeed.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in account management and client relationship management, especially in private equity. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can help our clients navigate the M&A landscape. Be genuine and let your personality come through.
Showcase Relevant Experience:When filling out your application, don’t just list your past jobs. Instead, focus on specific achievements that demonstrate your ability to create engagement plans and drive client success. We love seeing real examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at With Intelligence
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the SPS solution. Familiarise yourself with how it transforms deal sourcing for private equity clients. This will help you articulate its value during your discussions and show that you're genuinely interested in the role.
✨Prepare Client Scenarios
Think about potential client scenarios you might encounter in the role. Prepare examples of how you would handle specific challenges or improve client relationships. This will demonstrate your problem-solving skills and your ability to be a trusted advisor.
✨Engagement Plans are Key
Be ready to discuss how you would create account-specific engagement plans. Think about metrics for success and how you would ensure full adoption of the SPS portal. Showing that you can strategise for client success will set you apart from other candidates.
✨Collaborate and Communicate
Highlight your experience working with internal teams like Client Strategy and Account Management. Be prepared to discuss how collaboration can enhance client success. This shows that you understand the importance of teamwork in achieving results.
