At a Glance
- Tasks: Manage client relationships and ensure their success with our innovative M&A solutions.
- Company: Join an award-winning market intelligence provider in the M&A sector.
- Benefits: Competitive salary, commission, hybrid work model, and growth opportunities.
- Other info: Collaborative environment with a focus on client success and strategic planning.
- Why this job: Be the trusted advisor for clients and make a real impact in their success.
- Qualifications: Experience in account management and client relationship skills required.
The predicted salary is between 112500 - 112500 £ per year.
Location: New York
Salary: $112,500 per year + Commission
Working Pattern: Hybrid (2 days WFH, 3 days Office)
SPS by With Intelligence is an award-winning provider of market intelligence for the M&A community. We help our private equity, corporate development, lender, and advisory clients navigate the competitive and opaque world of M&A deal origination to prioritize relationships, streamline internal processes, and improve overall firm performance.
The Role:
- Owning the client relationship and being the face of the product on key day-to-day interactions with existing private equity clients.
- Communicating the SPS solution and articulating how the portal transforms deal sourcing for private equity and other M&A participants.
- Understanding your clients’ requirements and industry challenges and being their trusted advisor and post-sales success leader.
- Creating account specific engagement plans for clients that outline their metrics for success and delivering scheduled strategic review sessions with key contacts.
- Ensuring full adoption of the SPS portal across your clients’ organizations and maximizing value for them to secure year on year retention.
- Collaborating with other internal teams such as Client Strategy & Data Insights, Account Management/Sales, and Marketing to ensure client success.
- Developing a thorough understanding of the SPS solution.
Required skills: Account Management, Client Relationship Management, Private Equity, Strategic Planning
Required languages: English
Customer Success Manager employer: With Intelligence
At SPS by With Intelligence, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Success Manager in New York, you will benefit from a competitive salary, hybrid working arrangements, and ample opportunities for professional growth within a leading firm in the M&A market. Join us to make a meaningful impact while enjoying a supportive environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the private equity space and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching SPS and understanding their solutions inside out. Be ready to discuss how you can help clients maximise their use of the SPS portal and drive success for their organisations.
✨Tip Number 3
Showcase your client relationship management skills during interviews. Share specific examples of how you've successfully engaged with clients in the past, and how you’ve turned challenges into opportunities for growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SPS team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and client relationship management, as these are key to what we’re looking for!
Showcase Your Understanding:Demonstrate your knowledge of the M&A landscape and how our SPS solution can benefit clients. We want to see that you understand the challenges our clients face and how you can be their trusted advisor.
Be Personable:Since this role involves a lot of client interaction, let your personality shine through! Use a friendly tone in your application to show us that you can build strong relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at With Intelligence
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the SPS solution. Familiarise yourself with how it transforms deal sourcing for private equity clients. This will help you articulate its value during the interview and show that you're genuinely interested in the role.
✨Prepare Client Scenarios
Think about past experiences where you've successfully managed client relationships or navigated challenges in account management. Be ready to share specific examples that demonstrate your ability to be a trusted advisor and how you’ve created engagement plans that led to client success.
✨Understand the M&A Landscape
Brush up on the current trends and challenges in the M&A industry, especially related to private equity. This knowledge will not only impress your interviewers but also allow you to discuss how you can help clients navigate these challenges effectively.
✨Showcase Collaboration Skills
Since the role involves working closely with various internal teams, prepare to discuss how you've collaborated with others in previous roles. Highlight any successful projects where teamwork was key to achieving client satisfaction and retention.
