Global Security Inks & Authentication Solutions
Our client is a global leader in security inks and authentication technology. Governments, central banks, and security printers worldwide rely on its inks and solutions to protect currencies, identity documents, and other high-value printed materials against counterfeiting. Privately owned and headquartered in Europe, the group combines deep chemistry expertise with long term customer partnerships and a strong culture of innovation.
This role sits at the heart of one of those partnerships. Based full time at a key customer's site in Hampshire, you will act as our client's dedicated Technical Adviser, reporting to the Head of R&D Services within the Technical Assistance Group. You will be the customer's go-to expert on ink formulation, proofing and production, with the backing of a global headquarters team whenever specialist input is needed.
Key Responsibilities
- Support and guide the customer in the design of security ink formulations
- Advise from an ink and solutions perspective on customer projects, linking ink formulations to new design software, digital proofs, printing proofs and factory formulations
- Answer customer queries on site, escalating to the global headquarters where required
- Diagnose and resolve technical issues while strengthening the customer's technical knowledge
- Ensure optimal use of products and help optimise current products and solutions, working with headquarters when necessary
- Own technical visit reports and monthly activity reports, including follow up and communication
- Manage product complaints (non conformities) efficiently, promptly and with full documentation
Must-Haves
- Engineering degree in Chemistry, or an equivalent background in the printing industry
- Proven ability to manage multiple tasks and projects, working independently within a fast-paced team environment
- Ability to build credibility with internal and external stakeholders, with strong ethics and customer focus
- Excellent communication and interpersonal skills
- Fluent English
- Full driving licence
- Flexibility to travel to other customer sites when needed
Nice-to-Haves
- 3 to 5 years' experience in the chemical or printing industry
- French language skills
- Experience in security printing, banknote or high security document production
- Familiarity with colour management or digital proofing software
- Exposure to quality systems or structured complaint handling (e.g. 8D)
What's in it for you?
- Competitive salary
- Full-time, customer-facing role with a global leader in security technology
- Backing of an international R&D and technical support team
- Work on products that protect currencies and critical documents worldwide
- Regular contact with the global headquarters and wider international business
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Technical Adviser UK employer: Witan Search
As a leading provider of metalworking fluids and industrial cleaners, we pride ourselves on being an excellent employer that values autonomy and professional growth. Our supportive work culture encourages continuous learning through ongoing technical training, while our field-based roles allow you to build meaningful relationships with customers across Oxfordshire. With competitive salaries and performance-related incentives, we offer a rewarding environment for those looking to make a significant impact in the engineering sector.
