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- Tasks: Be the go-to person for customers, ensuring smooth enquiries and orders.
- Company: Join a global engineering business with a collaborative culture.
- Benefits: Supportive team environment, focus on development, and learning opportunities.
- Why this job: Make a real impact on customer satisfaction in a fast-paced role.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 25000 - 35000 £ per year.
Be the key link between customers, sales & operations in a global engineering business.
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities- Act as a key point of contact for customers, delivering responsive and high-quality service.
- Collaborate closely with Sales Engineers and Account Managers to support customer needs.
- Prepare quotations in coordination with sales teams and suppliers.
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims.
- Handle escalations and resolve issues efficiently in line with procedures.
- Maintain accurate CRM and ERP data and customer records.
- Support procurement activities, including purchase orders and supplier follow-ups.
- Assist with warehousing tasks such as picking, packing, and dispatch when required.
- Contribute to continuous improvement and operational efficiency initiatives.
Must-Haves:
- Strong customer service or order management experience in a B2B environment.
- Excellent communication and relationship-building skills.
- High attention to detail and strong organisational ability.
- Confidence working with CRM/ERP systems and data accuracy.
Nice-to-Haves:
- Experience in manufacturing, engineering, or technical product environments.
- Exposure to supply chain, logistics, or procurement processes.
- Familiarity with e-commerce or digital ordering platforms.
What’s in it for you?
- Opportunity to work in a global, innovative engineering environment.
- Supportive, team-oriented culture built on collaboration and curiosity.
- Strong focus on development, continuous improvement, and learning.
- A role where your work directly improves customer experience and business performance.
Customer Service Specialist in Stevenage employer: Witan Search
Contact Detail:
Witan Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in customer service roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with hiring managers, let them know why you're excited about being a Customer Service Specialist. Your passion can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Specialist in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Specialist role. Highlight your experience in B2B customer service and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills: Don’t forget to mention your experience with CRM/ERP systems and any technical knowledge you have. We’re looking for someone who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Witan Search
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled customer enquiries and issues in the past, as well as your approach to maintaining high-quality service.
✨Familiarise Yourself with CRM/ERP Systems
Since the role involves working with CRM and ERP systems, it’s a good idea to have a basic understanding of these tools. If you’ve used similar systems before, be prepared to share your experiences and how you ensured data accuracy.
✨Showcase Your Team Collaboration Skills
This position requires close collaboration with Sales Engineers and Account Managers. Think of examples where you successfully worked in a team to resolve customer issues or improve processes, and be ready to share those stories.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or escalations. Practise your responses to common scenarios, focusing on your problem-solving skills and ability to maintain customer satisfaction.