At a Glance
- Tasks: Provide tech support for innovative automotive products and assist users with installations.
- Company: Join a leading automotive aftermarket company with a global reach.
- Benefits: Enjoy remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a dynamic environment with minimal travel and flexible hours.
- Why this job: Be the go-to tech expert and make a difference in user experiences.
- Qualifications: Tech-savvy with customer service skills; experience in SaaS support is a plus.
The predicted salary is between 30000 - 40000 € per year.
The Technology Support Specialist assists customers and end users during the installation and use of various technology platforms external to equipment systems. The Automotive Aftermarket Europe division manufactures and supplies specialty and innovative chemicals for the automotive aftermarket. Products are manufactured in Spain and Belgium and commercialized globally across Europe, the Middle East, Russia, Asia, and Africa.
What You’ll Be Doing (Responsibilities)
- Serve as an expert in hardware and software offerings and how they interact with equipment.
- Provide technical support through various channels on installation, operation, and troubleshooting in accordance with policies and procedures.
- Voice suggestions and concerns regarding user experience opportunities or issues.
- Act as primary intermediary between engineering teams and users regarding installation, function, and use of technology products.
- Develop and maintain documentation, including knowledge articles, runbooks, and FAQs.
- Proactively identify recurring issues and recommend process or product improvements.
- Meet or exceed contact center quality metrics (FCR, ASA/response time, handle time, CSAT) while balancing SLA commitments.
- Perform other duties as assigned.
Education and Experience
- High school diploma or equivalent required.
- Bachelor’s degree in a technical field preferred.
- Associate’s degree in a technical field with two years’ related experience considered.
- Four (4) years related experience preferred (or equivalent combination of education and experience).
- 1–2 years SaaS or product support experience in a customer-facing role a plus.
- Experience with Tier 1 and Tier 2 support, including clear escalation practices.
- Contact-center support experience handling calls, chats, and emails.
- Familiarity with contact center applications (e.g., Genesys Cloud, Five9, Avaya).
- Experience with Incident Management Systems (e.g., Zendesk, ServiceNow, Freshdesk).
- ITIL familiarity is a plus.
Skills and Abilities
- General knowledge of software systems and computer science concepts.
- Demonstrated experience with various software systems.
- Strong written and verbal communication skills; able to translate technical details clearly.
- Strong organizational and time management skills; able to manage multiple tickets to SLA.
- Strong service orientation and customer service skills.
- Ability to quickly understand new software capabilities.
- Wireless and IoT networking knowledge a plus (Wi‑Fi standards, RF concepts, SSID/security, IoT provisioning, BLE, Zigbee, Z‑Wave, device management, security practices).
- Linux shell experience a plus (basic navigation and utilities such as ls, cd, grep, cat).
Work Schedule
- Sunday–Thursday and Tuesday–Saturday coverage model.
- May include occasional holidays and weekends.
Work Arrangement
- 100% Remote; reliable high-speed internet and suitable workspace required.
- Travel: Minimal travel (less than 10%).
Standard and Physical Requirements: Position involves prolonged sitting, standing, manual dexterity, stooping, bending, and minimal lifting.
Technology Support Specialist in London employer: Witan Search
As a Technology Support Specialist at our Automotive Aftermarket Europe division, you will join a dynamic and innovative team dedicated to providing exceptional customer service in a fully remote work environment. We pride ourselves on fostering a collaborative culture that encourages professional growth through continuous learning and development opportunities, while also offering competitive benefits and a commitment to work-life balance. With a focus on cutting-edge technology and a global reach, this role provides a unique chance to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Specialist in London
✨Tip Number 1
Get to know the company and its products inside out. When you apply, show us that you understand our technology platforms and how they fit into the automotive aftermarket. This will help you stand out during interviews!
✨Tip Number 2
Practice your troubleshooting skills! We want to see how you approach problems, so consider running through some common tech issues and how you'd resolve them. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or join relevant groups. This can give you insider tips about the role and even a potential referral, which can be a game changer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Technology Support Specialist in London
Some tips for your application 🫡
Show Your Tech Savvy:Make sure to highlight your experience with hardware and software in your application. We want to see how you've tackled tech challenges before, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the role. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and skills mentioned in the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Witan Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software systems relevant to the role. Be prepared to discuss how these technologies interact with equipment, as this will show your expertise and confidence during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support in the past. Highlight your experience with Tier 1 and Tier 2 support, and be ready to explain how you handle difficult situations or technical issues.
✨Familiarise Yourself with Tools
Get to know the contact centre applications and incident management systems mentioned in the job description, like Zendesk or ServiceNow. If you have experience with them, share specific instances where you used these tools effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s technology products and user experience opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
