Internal Account Coordinator in Irlam

OUR CLIENT

To create a sustainable future for all, our client harnesses the power of innovative chemistry to their business. They deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment, and consumer industry sectors.

Committed to innovation they are driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

THE ROLE

As part of the sales team, you will actively promote our clients name, products and services into a global market. You will carry out multiple duties including Order processing, Production oversight, Transport & Logistics and Invoicing. You will provide all the relevant copies of COAs, POD, raw material collection. It will also include assisting the UK Sales Managers in following up on outstanding order volumes and other sales related tasks.

SKILLS

• Internal focus for identified customers.
• Inputting orders.
• Order acknowledgment (Confirmation of completion & collection date/ Amending orders, tracking date movements & communicating to customers).•Create and send COA/ collection notes to customers.
• Manage Customer Release Notes.
• Generate invoices to customers.
• Dealing with customer complaints.
• Regular dialogue with customers by phone, email and face to face meetings to develop strong relationships.
• Quarterly customer forecast/offtake (Check, Plan and allocate stock).
• Monthly stock report to be generated and sent to customers.
• Understand customers market and align the business to deliver their expectations.
• Proactively ring/email customers to encourage placement of new sales orders.
• Assist in organising exhibitions, attending as required.
• Other tasks as required by your manager.

Desired Characteristics:

• A strong customer service background.
• Work under pressure and to strict and sometimes challenging deadlines, with the ability to prioritise own work.
• Work on own initiative but realise the need for the whole team to get the business done.
• Excellent communication skills, written and verbal.
• Excellent interpersonal skills.
• Have excellent administration, planning, organisational and time keeping skills.
• Positive “Can Do” attitude to challenge and deliver customer expectations.
• Ability to remain flexible and deliver any ad-hoc duties/specific projects as assigned.
• Chemical knowledge desirable.