At a Glance
- Tasks: Be the key link between customers and sales, ensuring smooth order management.
- Company: Join a global engineering business with a collaborative culture.
- Benefits: Supportive team environment, focus on development, and impactful work.
- Other info: Opportunity for growth in a dynamic, innovative setting.
- Why this job: Make a real difference in customer satisfaction every day.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 25000 - 35000 € per year.
Be the key link between customers, sales & operations in a global engineering business.
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities
- Act as a key point of contact for customers, delivering responsive and high-quality service.
- Collaborate closely with Sales Engineers and Account Managers to support customer needs.
- Prepare quotations in coordination with sales teams and suppliers.
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims.
- Handle escalations and resolve issues efficiently in line with procedures.
- Maintain accurate CRM and ERP data and customer records.
- Support procurement activities, including purchase orders and supplier follow-ups.
- Assist with warehousing tasks such as picking, packing, and dispatch when required.
- Contribute to continuous improvement and operational efficiency initiatives.
Requirements
Must-Haves:
- Strong customer service or order management experience in a B2B environment.
- Excellent communication and relationship-building skills.
- High attention to detail and strong organisational ability.
- Confidence working with CRM/ERP systems and data accuracy.
Nice-to-Haves:
- Experience in manufacturing, engineering, or technical product environments.
- Exposure to supply chain, logistics, or procurement processes.
- Familiarity with e-commerce or digital ordering platforms.
What’s in it for you?
- Opportunity to work in a global, innovative engineering environment.
- Supportive, team-oriented culture built on collaboration and curiosity.
- Strong focus on development, continuous improvement, and learning.
- A role where your work directly improves customer experience and business performance.
Customer Service Specialist employer: Witan Search
Join a dynamic and innovative global engineering company in Alcester, where as a Customer Service Specialist, you will thrive in a supportive, team-oriented culture that prioritises collaboration and continuous improvement. With a strong focus on employee development and the opportunity to make a real impact on customer satisfaction, this role offers a rewarding career path in a fast-paced environment that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in customer service roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with hiring managers, let them know why you're excited about working in customer service and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your customer service experience and any relevant B2B background to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Witan Search
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled customer enquiries and issues in the past, as this will show your understanding of the role's demands.
✨Familiarise Yourself with CRM/ERP Systems
Since the job involves working with CRM and ERP systems, it’s a good idea to have a basic understanding of these tools. If you’ve used similar systems before, be prepared to share your experiences and how you ensured data accuracy.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or escalations. Think of examples from your previous roles where you successfully resolved issues or improved customer satisfaction.
✨Show Your Team Spirit
This role requires collaboration with various teams, so highlight your teamwork skills. Share examples of how you’ve worked with sales or operations teams to achieve common goals, demonstrating your ability to contribute to a supportive culture.
