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- Tasks: Be the key link between customers and sales, ensuring smooth order management.
- Company: Join a global engineering business with a collaborative culture.
- Benefits: Supportive team environment, focus on development, and impactful work.
- Why this job: Make a real difference in customer satisfaction every day.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Opportunity for growth in a dynamic, innovative setting.
The predicted salary is between 25000 - 35000 £ per year.
Be the key link between customers, sales & operations in a global engineering business.
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities- Act as a key point of contact for customers, delivering responsive and high-quality service.
- Collaborate closely with Sales Engineers and Account Managers to support customer needs.
- Prepare quotations in coordination with sales teams and suppliers.
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims.
- Handle escalations and resolve issues efficiently in line with procedures.
- Maintain accurate CRM and ERP data and customer records.
- Support procurement activities, including purchase orders and supplier follow-ups.
- Assist with warehousing tasks such as picking, packing, and dispatch when required.
- Contribute to continuous improvement and operational efficiency initiatives.
Must-Haves:
- Strong customer service or order management experience in a B2B environment.
- Excellent communication and relationship-building skills.
- High attention to detail and strong organisational ability.
- Confidence working with CRM/ERP systems and data accuracy.
Nice-to-Haves:
- Experience in manufacturing, engineering, or technical product environments.
- Exposure to supply chain, logistics, or procurement processes.
- Familiarity with e-commerce or digital ordering platforms.
What’s in it for you?
- Opportunity to work in a global, innovative engineering environment.
- Supportive, team-oriented culture built on collaboration and curiosity.
- Strong focus on development, continuous improvement, and learning.
- A role where your work directly improves customer experience and business performance.
Customer Service Specialist in Crawley employer: Witan Search
Contact Detail:
Witan Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Specialist role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations or difficult customers. We want you to shine and show them you’re the perfect fit for their team!
✨Tip Number 3
Show your enthusiasm for the company and the role during interviews. Research their values and culture, and let them know why you’re excited about being part of their collaborative Customer Service team. We love seeing genuine passion!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. We believe that a little courtesy can make a big difference in the hiring process.
We think you need these skills to ace Customer Service Specialist in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Specialist role. Highlight your experience in B2B customer service and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills: Don’t forget to mention your experience with CRM/ERP systems and any technical knowledge you have. We’re looking for someone who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Witan Search
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled customer enquiries and resolved issues in the past. This will show that you understand the importance of delivering high-quality service.
✨Familiarise Yourself with CRM/ERP Systems
Since the role involves working with CRM and ERP systems, it’s a good idea to get comfortable with these tools. If you have experience with specific systems, be prepared to share examples of how you used them to manage customer data effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or escalations. Think of examples from your previous roles where you successfully navigated challenges, and be ready to explain your thought process.
✨Show Your Team Spirit
This role requires collaboration with various teams, so highlight your teamwork skills. Share experiences where you worked closely with sales or operations to meet customer needs, demonstrating your ability to contribute to a supportive, team-oriented culture.