At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service and support.
- Company: Join a global engineering business with a collaborative culture.
- Benefits: Work in a supportive team with a focus on development and learning.
- Other info: Dynamic role with opportunities for growth in an innovative environment.
- Why this job: Make a real impact on customer satisfaction every day.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Be the key link between customers, sales & operations in a global engineering business.
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities
- Act as a key point of contact for customers, delivering responsive and high-quality service.
- Collaborate closely with Sales Engineers and Account Managers to support customer needs.
- Prepare quotations in coordination with sales teams and suppliers.
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims.
- Handle escalations and resolve issues efficiently in line with procedures.
- Maintain accurate CRM and ERP data and customer records.
- Support procurement activities, including purchase orders and supplier follow-ups.
- Assist with warehousing tasks such as picking, packing, and dispatch when required.
- Contribute to continuous improvement and operational efficiency initiatives.
Requirements
Must-Haves:
- Strong customer service or order management experience in a B2B environment.
- Excellent communication and relationship-building skills.
- High attention to detail and strong organisational ability.
- Confidence working with CRM/ERP systems and data accuracy.
Nice-to-Haves:
- Experience in manufacturing, engineering, or technical product environments.
- Exposure to supply chain, logistics, or procurement processes.
- Familiarity with e-commerce or digital ordering platforms.
What’s in it for you?
- Opportunity to work in a global, innovative engineering environment.
- Supportive, team-oriented culture built on collaboration and curiosity.
- Strong focus on development, continuous improvement, and learning.
- A role where your work directly improves customer experience and business performance.
Customer Service Specialist in Birmingham employer: Witan Search
Join a leading employee-owned consultancy renowned for its expertise in regulatory economics and chemicals policy, where your work will directly influence industry standards and regulatory decisions. Enjoy a supportive and collaborative work culture that prioritises employee growth through structured career progression and flexible working arrangements, all while being part of a high-performing team dedicated to making a meaningful impact across the UK and EU.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in customer service roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with hiring managers, let them know why you're excited about being a Customer Service Specialist. Your passion can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Specialist role. Highlight your experience in B2B customer service and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills:Don’t forget to mention your experience with CRM/ERP systems and any technical knowledge you have. We’re looking for someone who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Witan Search
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled customer enquiries and issues in the past, as this will show your understanding of the role's demands.
✨Familiarise Yourself with CRM/ERP Systems
Since the job requires confidence in using CRM and ERP systems, do some research on common platforms used in the industry. If you have experience with any specific systems, be sure to mention that during the interview.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling escalations or managing order discrepancies. Prepare concise examples from your past experiences that demonstrate your problem-solving skills and ability to maintain customer satisfaction.
✨Show Your Team Spirit
This role involves collaboration with various teams, so be prepared to discuss how you work well with others. Share examples of successful teamwork and how you’ve contributed to improving processes or customer experiences in previous roles.
