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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth enquiries and orders.
- Company: Join a global engineering business with a collaborative culture.
- Benefits: Supportive team environment, focus on development, and learning opportunities.
- Why this job: Make a real impact on customer satisfaction in a fast-paced role.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 30000 - 40000 £ per year.
Be the key link between customers, sales & operations in a global engineering business.
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities
- Act as a key point of contact for customers, delivering responsive and high-quality service.
- Collaborate closely with Sales Engineers and Account Managers to support customer needs.
- Prepare quotations in coordination with sales teams and suppliers.
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims.
- Handle escalations and resolve issues efficiently in line with procedures.
- Maintain accurate CRM and ERP data and customer records.
- Support procurement activities, including purchase orders and supplier follow-ups.
- Assist with warehousing tasks such as picking, packing, and dispatch when required.
- Contribute to continuous improvement and operational efficiency initiatives.
Requirements
Must-Haves:
- Strong customer service or order management experience in a B2B environment.
- Excellent communication and relationship-building skills.
- High attention to detail and strong organisational ability.
- Confidence working with CRM/ERP systems and data accuracy.
Nice-to-Haves:
- Experience in manufacturing, engineering, or technical product environments.
- Exposure to supply chain, logistics, or procurement processes.
- Familiarity with e-commerce or digital ordering platforms.
What’s in it for you?
- Opportunity to work in a global, innovative engineering environment.
- Supportive, team-oriented culture built on collaboration and curiosity.
- Strong focus on development, continuous improvement, and learning.
- A role where your work directly improves customer experience and business performance.
Customer Service Specialist in Basingstoke employer: Witan Search
Contact Detail:
Witan Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Specialist role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations or difficult customers. We want you to shine and show them you’ve got the skills to keep their customers happy!
✨Tip Number 3
Show your enthusiasm for the company and the role during interviews. Research their values and culture, and let them know why you’re excited about being part of their team. We love seeing candidates who are genuinely interested!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. We believe that a little extra effort can make a big difference!
We think you need these skills to ace Customer Service Specialist in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your customer service experience and any relevant B2B background to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Witan Search
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled customer enquiries and issues in the past, as this will show your understanding of the role's demands.
✨Familiarise Yourself with CRM/ERP Systems
Since the job requires confidence in using CRM and ERP systems, do some research on common platforms used in the industry. If you have experience with any specific systems, be sure to mention that during the interview.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling escalations or managing order discrepancies. Prepare concise examples from your past experiences that demonstrate your problem-solving skills and ability to maintain customer satisfaction.
✨Show Your Team Spirit
This role involves collaboration with various teams, so be prepared to discuss how you work well with others. Share examples of successful teamwork and how you’ve contributed to improving processes or customer experiences in previous roles.