Witan Search is seeking a Customer Service Specialist to be the friendly first point of contact for our clients, guiding them from initial enquiry to order completion and ensuring a seamless journey.
You will collaborate with Sales Engineers and Account Managers, support onboarding, manage quotations, process orders, returns, and credits, keep records accurate in CRM/ERP, and help drive continuous improvement in customer experience.
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Customer Experience & Onboarding Specialist in Alcester employer: Witan Search
As a leading provider of metalworking fluids and industrial cleaners, we pride ourselves on being an excellent employer that values autonomy and professional growth. Our supportive work culture encourages continuous learning through ongoing technical training, while our field-based roles allow you to build meaningful relationships with customers across Oxfordshire. With competitive salaries and performance-related incentives, we offer a rewarding environment for those looking to make a significant impact in the engineering sector.
