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For Companies At a Glance
- Tasks: Support customers online, converting inquiries into appointments and ensuring a top-notch experience.
- Company: Join a well-established automotive organisation with a focus on customer satisfaction.
- Benefits: Structured training, development opportunities, and flexible working hours.
- Other info: Great entry point for those looking to grow in the automotive sector.
- Why this job: Kickstart your career in a dynamic environment where your contributions truly matter.
- Qualifications: Enthusiasm, clear communication skills, and a customer-first mindset are key.
The predicted salary is between 24000 - 28000 £ per year.
We are supporting a well-established automotive organisation in the search for a driven and customer-focused Online Customer Advisor to join their contact centre team. This is a key frontline role where you'll support prospective customers at the very start of their journey, helping to convert online interest into confirmed showroom or virtual appointments.
The Role
As an Online Customer Advisor, you will act as the first human touchpoint for customers engaging with the brand digitally. You’ll be responsible for handling inbound enquiries and guiding customers smoothly toward the next stage of their journey.
Your day-to-day will include:
- Responding to customer enquiries via live chat, digital messaging platforms, and telephone
- Understanding customer requirements and matching them with suitable next steps
- Converting enquiries into booked appointments for the wider sales team
- Recording and updating customer details accurately within internal CRM systems
- Delivering a consistently high standard of customer experience across every interaction
- Working closely with sales colleagues to ensure a seamless handover and strong lead conversion
Working Pattern
This position operates on a structured rota covering operational hours across the week. The wider operation runs across 8:00am - 9:00pm, Monday to Sunday, with shifts scheduled on a rotating basis. Total contracted hours are approximately 37.26 hours per week, including a daily break covering operational hours. A typical late-shift structure may include a split pattern such as: 9:00am - 2:00pm, Break period, 6:00pm - 9:00pm (remote working available for the evening session).
About You
We are looking for individuals who are enthusiastic, confident, and motivated by delivering great customer outcomes. Previous experience in sales or contact centre environments is helpful but not essential.
To succeed in this role, you will likely bring:
- A strong desire to build a career within a customer and sales-driven environment
- A positive, can-do attitude with resilience in a busy setting
- Clear and confident communication skills, particularly over the phone and online
- A professional, customer-first approach in all interactions
- Strong organisational ability and attention to detail
- A team-oriented mindset with a willingness to collaborate
- Flexibility to work across a rotating shift pattern, including evenings and weekends
What This Opportunity Offers
This is an excellent entry point or progression role within the automotive sector, offering structured training, development opportunities, and the chance to be part of a fast-paced digital customer experience team where performance and attitude are genuinely valued.
Online Customer Service Advisor in Bristol employer: Wisteria Talent
Contact Detail:
Wisteria Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers online and over the phone, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be proactive during the interview process! Ask insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your professionalism and eagerness for the role.
We think you need these skills to ace Online Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Online Customer Service Advisor role. Highlight your customer service skills and any relevant experience that shows you can handle enquiries and convert them into appointments.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your clear and confident communication abilities. Use examples in your application that showcase how you've effectively communicated in previous roles.
Highlight Your Team Spirit: We love team players! Mention any experiences where you collaborated with others to achieve a common goal. This will show us that you’re ready to work closely with our sales colleagues and contribute to a seamless customer experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Wisteria Talent
✨Know the Company Inside Out
Before your interview, take some time to research the automotive organisation you're applying to. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As an Online Customer Service Advisor, clear communication is key. Practice responding to common customer queries or scenarios with a friend or family member. This will help you feel more confident and articulate during the interview, especially when discussing how you'd handle customer interactions.
✨Showcase Your Customer-Centric Mindset
Be prepared to share examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer-first approach will resonate well with the interviewers, as they’re looking for someone who can deliver exceptional service right from the start.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about contributing to their customer service goals.