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- Tasks: Manage customer enquiries and ensure a smooth aftersales journey.
- Company: Well-established client in Bristol with a supportive team culture.
- Benefits: Stable position, opportunities for development, and a professional environment.
- Why this job: Be the key contact for customers and enhance their experience post-service.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a respected business with a focus on customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
I am currently recruiting for an Aftersales Advisor on behalf of my well-established client based in Bristol. This role would suit someone who is passionate about delivering excellent customer service, has strong communication skills, and is confident managing the aftersales journey from start to finish. You will play a key role in ensuring customers receive a smooth, professional experience while supporting the wider aftersales team.
The Role: As an Aftersales Advisor, you will be the main point of contact for customers following vehicle servicing and repairs, ensuring their needs are handled efficiently and to a high standard.
Key Responsibilities:
- Managing customer enquiries and aftersales bookings
- Communicating clearly with customers regarding work required, progress, and completion
- Liaising with the workshop to ensure work is scheduled and completed efficiently
- Providing accurate invoicing and explaining work carried out in a clear, professional manner
- Handling customer concerns in a calm and professional way
- Maintaining high levels of customer satisfaction throughout the aftersales process
The Ideal Candidate:
- Previous experience in an Aftersales Advisor, Service Advisor, or similar role
- Strong customer service and communication skills
- Organised, efficient, and able to manage a busy workload
- Confident using dealer management systems
- A professional and customer-focused approach
In return, my client offers a stable position within a respected and well-established business, along with a supportive team environment and opportunities for development. If this sounds like the right opportunity for you, please apply with your CV or get in touch for a confidential discussion.
Aftersales advisor in Bristol employer: Wisteria Talent
Contact Detail:
Wisteria Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Aftersales Advisor positions and practice your responses. Highlight your customer service skills and how you've handled aftersales processes in the past to show you're the perfect fit.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them why you're the ideal candidate for the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're keen and ready to jump into the role!
We think you need these skills to ace Aftersales advisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've managed aftersales journeys before, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can contribute to our aftersales team. Keep it professional but let your personality show through!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Make sure to communicate your experiences and skills in a way that's easy for us to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wisteria Talent
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Advisor inside and out. Familiarise yourself with common aftersales processes, customer service best practices, and any relevant systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you effectively managed customer enquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate professionally during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about potential scenarios you might face as an Aftersales Advisor and how you would respond. This will not only show your problem-solving skills but also your ability to maintain high levels of customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing aftersales, or opportunities for development within the company. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
