Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and ensure a smooth aftersales journey.
- Company: Well-established client in Bath with a supportive team culture.
- Benefits: Stable position, opportunities for development, and a professional environment.
- Why this job: Be the key contact for customers and enhance their experience post-service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a respected business with a focus on customer satisfaction.
I am currently recruiting for an Aftersales Advisor on behalf of my well-established client based in Bath. This role would suit someone who is passionate about delivering excellent customer service, has strong communication skills, and is confident managing the aftersales journey from start to finish. You will play a key role in ensuring customers receive a smooth, professional experience while supporting the wider aftersales team.
The Role: As an Aftersales Advisor, you will be the main point of contact for customers following vehicle servicing and repairs, ensuring their needs are handled efficiently and to a high standard.
Key Responsibilities:
- Managing customer enquiries and aftersales bookings
- Communicating clearly with customers regarding work required, progress, and completion
- Liaising with the workshop to ensure work is scheduled and completed efficiently
- Providing accurate invoicing and explaining work carried out in a clear, professional manner
- Handling customer concerns in a calm and professional way
- Maintaining high levels of customer satisfaction throughout the aftersales process
The Ideal Candidate:
- Previous experience in an Aftersales Advisor, Service Advisor, or similar role
- Strong customer service and communication skills
- Organised, efficient, and able to manage a busy workload
- Confident using dealer management systems
- A professional and customer-focused approach
In return, my client offers a stable position within a respected and well-established business, along with a supportive team environment and opportunities for development. If this sounds like the right opportunity for you, please apply with your CV or get in touch for a confidential discussion.
Aftersales Advisor in Bath employer: Wisteria Talent
Contact Detail:
Wisteria Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Bath
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your communication skills! Since the role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a customer concern into a positive outcome. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Advisor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've managed aftersales journeys in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can contribute to our aftersales team. Keep it professional but let your personality show!
Showcase Relevant Experience: If you've worked as an Aftersales Advisor or in a similar role, make sure to highlight that experience. We love seeing how you've handled customer enquiries and bookings, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Wisteria Talent
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer inquiries and complaints in the past, as this role is all about ensuring a smooth aftersales journey.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Role-Specific Questions
Think about the key responsibilities listed in the job description. Prepare examples from your previous experience that demonstrate your ability to manage bookings, communicate effectively, and handle customer concerns professionally.
✨Showcase Your Organisational Skills
Since the role requires managing a busy workload, be prepared to discuss how you stay organised. Share specific strategies or tools you use to keep track of tasks and ensure nothing falls through the cracks.
