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- Tasks: Provide second-line IT support and contribute to exciting projects in education.
- Company: Join Wishford Education, a forward-thinking organisation dedicated to enhancing IT in schools.
- Benefits: Enjoy competitive pay, flexible working options, and access to free lunches and discounts.
- Why this job: Make a real difference in educational IT while developing your skills in a supportive environment.
- Qualifications: GCSEs or A Levels, with IT certifications preferred but not essential.
- Other info: Dynamic role with opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Wishford Education are seeking a technically proficient and proactive IT Infrastructure & Support Engineer to join the IT Network Team within the central IT department. This role is positioned as a second-line support function, ideal for someone with hands-on experience in networking, cloud services, and server management, who also enjoys contributing to project planning and providing frontline support.
The successful candidate will play a key role in supporting and maintaining the IT infrastructure across our group of independent schools and nurseries, while also contributing to strategic IT projects and initiatives. This role is based at our Westonbirt School office, with travel to our other sites as required. Due to this, a full clean UK driving licence and own transport is required.
Responsible to: Network Manager/Group Head of IT Services
Hours, Salary & Benefits:
- Hours: 5 days a week, (40 hours). 8:30am – 5:30pm with 1 hour unpaid lunch break.
- There may be a requirement to provide some weekend support, and some weekday evening support. This will be pre-agreed and implemented by IT Service Manager/Group Head of IT Services.
- EV scheme with Octopus
- Cycle to work scheme and shopping discount card
- Means tested staff discount
- Free lunch if working in one of our schools
- Access to the group's counselling scheme
- Access to fully funded apprenticeships up to L7
- Personal accident at work cover
- Discretionary Christmas stand down
Job Description: The IT Infrastructure & Support Engineer will be responsible for:
- Second-Line Support & Escalations
- Project Management & Documentation
- Academic Support
Please see candidate pack for further details.
Person Specification:
Education, Qualifications & Training:
- Educated to at least GCSE or A Level
- Cisco / Microsoft / CompTIA / AWS or similar IT/Cloud certifications or a desire to independently work towards one relevant to this role
- Good literacy and numeracy skills (GCSE Maths and English)
Experience:
- Supporting users in the use of IT & cloud-based services
- Working in an educational environment is desirable, but not essential
Knowledge, Skills & Abilities:
- Excellent communication skills and a people person
- A can-do attitude and willingness to learn
- A passion for IT and technology, especially its effective use in an educational context
- Highly adaptable and agile
- PC hardware with experience of diagnosing problems
- PCs, Macs and operating systems including Windows 10 / 11 / MacOS
- Basic Understanding of TCP/IP networking & Subnets
- Office 365 / installation and operating
- Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint
- Wireless networking skills
- Installation and troubleshooting of structured cabling (Cat5e/6)
- Working knowledge of Layer 2/3 switches and routers
- Confident using a variety of tools for minor installation works
- Installation and troubleshooting of fibre optic cabling
- AV equipment including interactive whiteboards / screens
- Experience with MS Windows server 2019 / 2022 / 2025
- Intune and End Point device management
- Experience using Microsoft Cloud technologies in the IaaS, PaaS & SaaS areas and implementation of projects in the cloud
- Microsoft SharePoint & PowerApps / Power Platform
- Virtualisation technologies, ideally VMWare ESXi
For full job description and person specification, please see the candidate pack.
All applications need to be made using Wishford's Application Form, which can be found on their careers page. We will be arranging interviews as applications arrive, so prompt application is encouraged.
Commencement date: January/February 2026
Wishford Education is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, reference and medical checks and the Disclosure and Barring Service.
Wishford Education is an equal opportunities employer and welcomes applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion.
If you need assistance with applying, or adjustments for the application process or interviews, please contact hr@wishford.co.uk
IT Infrastructure & Support in Tetbury employer: Wishford Schools
Contact Detail:
Wishford Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure & Support in Tetbury
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of TCP/IP and subnets, as well as cloud services. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Don’t just sit back and wait for job offers to come to you. Be proactive! Reach out to your network, attend industry events, and connect with people in the education sector. You never know who might have a lead on a great opportunity.
✨Tip Number 3
When you get an interview, prepare to showcase your hands-on experience. Bring examples of past projects or challenges you've tackled in IT support. This will demonstrate your problem-solving skills and technical proficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Wishford Education and ready to contribute to our IT initiatives.
We think you need these skills to ace IT Infrastructure & Support in Tetbury
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and hands-on experience in networking, cloud services, and server management. We want to see how you can contribute to our IT infrastructure!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the IT Infrastructure & Support role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Proactive: In your application, show us your proactive attitude! Mention any relevant projects you've worked on or initiatives you've taken that demonstrate your ability to contribute to strategic IT projects and frontline support.
Apply Through Our Website: Remember, all applications need to be made using Wishford's Application Form found on our careers page. It’s the best way to ensure your application gets noticed, so don’t miss out!
How to prepare for a job interview at Wishford Schools
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, cloud services, and server management. Be ready to discuss specific technologies you've worked with, like Microsoft products or virtualisation technologies. This will show that you're not just familiar with the terms but have hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think about a time when you provided second-line support or resolved a tricky technical problem. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Like a Pro
Since this role involves supporting users, practice explaining complex IT concepts in simple terms. Good communication is key, so be ready to showcase your people skills and how you can make tech accessible for everyone.
✨Be Ready for Project Talk
Familiarise yourself with project management principles, as you'll be contributing to strategic IT projects. Think of any relevant experiences where you played a role in planning or executing a project, and be prepared to discuss how you can bring that experience to Wishford Education.
