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For Companies At a Glance
- Tasks: Build relationships with clients, translate data into actionable insights, and support product development.
- Company: Fast-growing employer brand data platform with a small, dynamic team.
- Benefits: Autonomy, competitive perks, health insurance, and exposure to major clients.
- Why this job: Join a startup with big-brand clients and make a real impact on growth.
- Qualifications: 3-5 years in customer success, SaaS experience, and strong relationship-building skills.
- Other info: Flexible environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Wisdom is an employer brand data platform. We tell companies what people want from work so they can attract people who actually fit - meaning more people land in jobs they love. We build technology that gives talent and employer brand leaders the data they need to make smart, evidence-based decisions. We're growing fast. We've already partnered with major household names and we're breaking into the market alongside the biggest players. The best part? We're just getting started. We're a lean team of three - and we're looking for someone to help drive our next stage of growth and product development.
This is a hybrid customer success and insights role. You'll build deep relationships with our clients, translate data into action, and help shape how Wisdom shows up in the market. We are a small team of 3, but we are already approaching ÂŁ1m ARR. Due to the small team size you will be able to get exposure to lots of parts of our business beyond the core role by supporting product and strategy.
We are looking for a Customer Success Manager who has experience doing this role (3-5 years), managing SaaS customers to maximise renewals.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Client Success & Relationships
- Build and nurture relationships with senior stakeholders
- Manage monthly client communications and checkâins
- Deliver SaaS onboarding and training
- Track atârisk accounts, identify remediation plans and execute them
- Identify upsell opportunities (commission provided)
- Insights & Delivery
- Turn data into research reports, insight decks, and spot trends
- Support development of pitch decks
- Check data accuracy and quality in deliverables
- Operations & Process
- Coâordinate meetings, logistics, and dayâtoâday operations
- Maintain internal systems and project trackers
- Improve workflows and documentation
- Brand & Influence
- Create LinkedIn and social report content
- Spot product feature opportunities based on client feedback
- Help shape Wisdom's internal culture as we grow
WHAT ARE WE LOOKING FOR?
- Organised and detailâoriented
- Personable and confident with people
- Proactive and commercially aware
- A bright graduate or earlyâcareer professional who wants ownership and growth
- Someone who lives our values:
- Be Curious â we ask great questions
- Be Real â we embrace outliers
- Be Scrappy â we make it happen
- Be Generous â we lift others up
WHAT'S IN IT FOR YOU?
- A rare combination you don't often find in one role: Startup pace with Bigâbrand scale: Real ownership and freedom in a small, fastâmoving team, but with immediate exposure to householdâname clients and senior stakeholders
- Autonomy and support: There's scope to learn and grow as we do - you'll get exposure to every part of the startâup, and the chance to (1) find out what you're interested in and then (2) develop the skills to build a career there. Work directly with a managing director who has built 2 previous SaaS businesses, and find out exactly how to build a successful startup.
- Highâperformance culture: In an awardâwinning London office with a juice bar, a dogâfriendly policy, and its own rainforest.
- Perks: Apple kit and any tech you need, supported by our inâhouse Apple genius. Plus therapy budget and Vitality health insurance to keep you at your best.
Customer Success Manager in London employer: Wiser
Contact Detail:
Wiser Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
â¨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing SaaS customers and driving renewals. When you get the chance to chat with potential employers, share these insights to demonstrate how you can add value to their team.
â¨Tip Number 3
Be proactive! If you see a job opening that excites you, donât wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. Show them youâre eager to contribute to their growth!
â¨Tip Number 4
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can embody them as a Customer Success Manager. This will help you stand out and show that youâre a great fit for their team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to be a bit informal and relatable. Remember, weâre a small team and we value authenticity.
Tailor Your Application: Make sure to tailor your application to the Customer Success Manager role. Highlight your experience with SaaS customers and how you've maximised renewals in the past. This will show us that you understand what we're looking for!
Be Curious and Proactive: In your application, demonstrate your curiosity and proactive nature. Share examples of how you've asked great questions or taken initiative in previous roles. We love candidates who embody our values!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at Wiser
â¨Know Your Stuff
Before the interview, dive deep into Wisdom's mission and values. Understand how they leverage data to enhance employer branding. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
â¨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed client communications and nurtured stakeholder relationships in previous roles. Be ready to discuss specific strategies you used to maximise renewals.
â¨Be Data-Driven
Since the role involves translating data into actionable insights, come prepared with examples of how you've used data to drive decisions in past positions. Highlight any experience you have with creating reports or identifying trends that led to successful outcomes.
â¨Embrace Flexibility
Wisdom is looking for someone who can adapt quickly to change. During the interview, share instances where you've thrived in fast-paced environments or adapted to new technologies. This will demonstrate your ability to fit into their dynamic culture.
