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- Tasks: Build strong client relationships and manage communications for customer success.
- Company: Fast-growing tech company in London with a vibrant startup culture.
- Benefits: Growth opportunities, hybrid work model, and exposure to well-known clients.
- Why this job: Join a dynamic team and make a real impact on client satisfaction.
- Qualifications: 3-5 years in SaaS customer management and adaptability in fast-paced settings.
- Other info: Perfect for detail-oriented individuals looking to thrive in a growth-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing tech company in London is seeking a Customer Success Manager to build relationships with clients and manage communications. You will oversee onboarding, track client satisfaction, and drive opportunities for upselling.
The ideal candidate has 3-5 years in SaaS customer management, is detail-oriented, and is adaptable to fast-paced environments. This role offers growth opportunities and a unique blend of startup culture with exposure to household-name clients.
Customer Success & Insights Manager (Hybrid, Growth) in London employer: Wiser
Contact Detail:
Wiser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Insights Manager (Hybrid, Growth) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s clients and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice common interview questions, especially those related to customer success and upselling strategies. Let’s make sure we can confidently share our experiences and how they align with the job!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Success & Insights Manager (Hybrid, Growth) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve built relationships with clients in the past and how you can bring that energy to our team.
Highlight Relevant Experience: Make sure to showcase your 3-5 years of experience in SaaS customer management. We’re looking for specific examples of how you’ve tracked client satisfaction and driven upselling opportunities in your previous roles.
Be Detail-Oriented: Since this role requires a keen eye for detail, ensure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your application before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Wiser
✨Know Your SaaS Stuff
Make sure you brush up on your knowledge of SaaS customer management. Be ready to discuss your previous experiences in detail, especially how you've handled onboarding and client satisfaction. This will show that you understand the nuances of the role and can hit the ground running.
✨Show Off Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Think about specific situations where you turned a challenging client into a satisfied one. This will demonstrate your ability to manage communications effectively and drive upselling opportunities.
✨Be Ready for Fast-Paced Questions
Since this company thrives in a fast-paced environment, expect questions that assess your adaptability. Have examples ready that showcase how you've thrived under pressure or adapted to rapid changes in previous roles. This will highlight your flexibility and readiness for the dynamic nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company's growth and culture. Inquire about their approach to client success and how they measure satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
