Academy Associate in London

As an Academy Associate, your primary responsibility will be supporting the team to ensure the smooth running of our ambassador programmes. This will play a key role in delivering high-impact programmes that connect brands with early talent in an authentic, meaningful way. You’ll support the core operations that keep programmes running smoothly – from recruiting standout ambassadors to maintaining strong day-to-day delivery.

You’ll support ambassador recruitment; help to screen, assess, and interview candidates to build engaged, high-quality communities. You’ll help ensure training days run seamlessly. Monthly, you’ll ensure ambassadors are paid accurately and on time, and all communications are clear, timely, and effective. You’ll help keep programmes running at pace – managing queries, maintaining consistent engagement, and ensuring activity is delivered to a high standard. By staying close to social media trends and the evolving early talent landscape, you’ll help shape monthly activity that feels relevant, creative, and aligned to brand goals.

What will you spend your time doing?

• You’ll manage ambassador communications across multiple channels, ensuring updates, deadlines, and key moments are delivered clearly and consistently.
• You’ll track ambassador activity and process monthly payments, ensuring any issues or queries are handled promptly and efficiently.
• You’ll support the creation of engaging content and key touchpoints across the Academy experience – from training sessions and competitions to monthly checklists, along with innovative tools such as personalised GPTs.
• You’ll track and analyse programme performance, using data such as average hours, year-on-year comparisons, and social media reporting to understand impact and identify opportunities to improve.
• You’ll prepare agendas for weekly client meetings, capture clear notes during each session, and follow up on key actions to ensure progress and accountability.
• You’ll contribute to internal and client-facing updates, turning performance data into clear, compelling storytelling that demonstrates programme success.
• You’ll support continuous improvements across the ambassador programmes, helping to refine processes and enhance programme delivery over time.

What are we looking for?

• Someone who’s excited by the opportunity to support our ambassador programmes, continuously improving how we deliver for both ambassadors and brands.
• Confidence working with data and tools like Google Sheets and Slides, with the ability to translate numbers into clear, actionable insights.
• Strong communication skills, with the ability to adapt tone across different audiences – from student ambassadors to internal stakeholders.
• Experience in community management, customer support, or similar environments – or the ability to stay organised, responsive, and positive in a fast-paced setting.
• Highly organised with strong attention to detail, able to manage multiple programmes and priorities at once.
• A proactive, solution-focused mindset, always looking for ways to improve and bring new ideas to the table.
• Someone who enjoys building relationships and creating positive experiences, whether with ambassadors or within the team.

What's in it for you?

• A Happiness team whose role is to make Wiser the best place to work possible.
• A culture calendar full of options - from black tie to sports day, book club or run club, there’s something for everyone.
• We’re pretty proud of the space we have here – from phone booths to walking pads, all the way to a rainforest for focus-time.
• The W breakfast – our Happiness team makes sure everyone starts the day right with a hotel-worthy breakfast spread.
• On top of your holiday allowance, the office also closes for up to two weeks over the festive period so we can all recharge before coming back in the new year.