Customer Success Manager

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About Wisdom

Wisdom is an employer brand data platform. We tell companies what people want from work so they can attract people who actually fit – meaning more people land in jobs they love. We build technology that gives talent and employer brand leaders the data they need to make smart, evidence‑based decisions. We’re growing fast, already partnered with major household names and breaking into the market alongside the biggest players. The best part? We’re just getting started and are a lean team of three looking for someone to help drive our next stage of growth and product development.

Role Overview

This is a hybrid customer success and insights role. You’ll build deep relationships with our clients, translate data into action, and help shape how Wisdom shows up in the market. As a small team of 3 we are already approaching £1m ARR, so you will get exposure to many parts of our business beyond the core role by supporting product and strategy.

Key Responsibilities

• Build and nurture relationships with senior stakeholders.
• Manage monthly client communications and check‑ins.
• Deliver SaaS onboarding and training.
• Track at‑risk accounts, identify remediation plans and execute them.
• Identify upsell opportunities (commission provided).
• Turn data into research reports, insight decks, and spot trends.
• Support development of pitch decks.
• Check data accuracy and quality in deliverables.
• Co‑ordinate meetings, logistics, and day‑to‑day operations.
• Maintain internal systems and project trackers.
• Improve workflows and documentation.
• Create LinkedIn and social report content.
• Spot product feature opportunities based on client feedback.
• Help shape Wisdom’s internal culture as we grow.

Qualifications

• 3‑5 years of experience as a Customer Success Manager managing SaaS customers to maximise renewals.
• Organised and detail‑oriented.
• Personable and confident with people.
• Proactive and commercially aware.
• A bright graduate or early‑career professional who wants ownership and growth.
• Familiarity with our values: Be Curious, Be Real, Be Scrappy, Be Generous.
• Flexible and able to learn quickly; open to new tech and ideas.
• Comfortable in a fast‑moving environment where things change often.

Benefits & Growth

A rare combination you don’t often find in one role:

• Startup pace with Big‑brand scale; real ownership and freedom in a small fast‑moving team, with exposure to household‑name clients and senior stakeholders.
• Autonomy and support: learn and grow across every part of the start‑up, work directly with a managing director who has built two previous SaaS businesses.
• High‑performance culture in an award‑winning London office with a juice bar, a dog‑friendly policy, and its own rainforest.
• Perks: Apple kit and any tech you need, supported by our in‑house Apple genius; plus a therapy budget and Vitality health insurance to keep you at your best.

Location & Salary

London, England, United Kingdom. Salary £60,000.00‑£80,000.00 a year.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Contact

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