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- Tasks: Build strong client relationships and manage communications for customer success.
- Company: Fast-growing tech company in London with a vibrant startup culture.
- Benefits: Hybrid work model, growth opportunities, and exposure to top-tier clients.
- Why this job: Join a dynamic team and make a real impact on client satisfaction.
- Qualifications: 3-5 years in SaaS customer management and adaptability in fast-paced settings.
- Other info: Exciting career growth potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing tech company in London is seeking a Customer Success Manager to build relationships with clients and manage communications. You will oversee onboarding, track client satisfaction, and drive opportunities for upselling.
The ideal candidate has 3-5 years in SaaS customer management, is detail-oriented, and is adaptable to fast-paced environments. This role offers growth opportunities and a unique blend of startup culture with exposure to household-name clients.
Customer Success & Insights Manager (Hybrid, Growth) employer: Wiser
Contact Detail:
Wiser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Insights Manager (Hybrid, Growth)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect their mission!
✨Tip Number 3
Showcase our adaptability! In a fast-paced environment, it’s crucial to highlight examples from our past experiences where we’ve successfully navigated change or tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Customer Success & Insights Manager (Hybrid, Growth)
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping clients succeed. Share specific examples of how you've built relationships and improved client satisfaction in your previous roles.
Highlight Relevant Experience: Make sure to emphasise your 3-5 years of experience in SaaS customer management. We want to know how your background aligns with the role, so don’t hold back on those details!
Be Detail-Oriented: Since this role requires a keen eye for detail, ensure your application is free from typos and errors. A polished application reflects your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our fast-paced environment.
How to prepare for a job interview at Wiser
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS customer management. Brush up on key metrics like NPS and CSAT, and be ready to discuss how you've used them in past roles. This will show that you’re not just familiar with the industry but also passionate about driving client success.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in previous positions. Think about specific instances where your communication skills led to improved client satisfaction or upselling opportunities. This will demonstrate your ability to connect with clients and manage their needs effectively.
✨Be Ready for Fast-Paced Scenarios
Since this role is in a fast-growing tech company, be prepared to discuss how you handle change and adapt quickly. Share stories that highlight your flexibility and problem-solving skills in dynamic environments. This will reassure them that you can thrive in their startup culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current client success strategies or how they measure client satisfaction. This not only shows your enthusiasm but also gives you valuable insights into their operations.
