Account Manager (Social)

We are Wiser, a global award-winning Employer Brand agency. We're looking for a highly organised, detail-oriented Social Account Manager to join the team supporting one of the world's largest and most recognisable brands. This role sits at the centre of a fast-moving global social account, helping to bring content from brief to publication across multiple social channels and stakeholder groups. You’ll be responsible for keeping projects moving, coordinating cross-functional teams, managing editorial workflows, and ensuring content is delivered accurately, on time, and to the highest standard.

We're looking for someone who thrives in a fast-paced agency environment, loves being in the detail, and takes genuine pride in operational excellence. You’ll be equally comfortable briefing creatives, managing content calendars, liaising with clients, and ensuring every post is scheduled correctly and published flawlessly. This is a fantastic opportunity for someone with 3–5 years’ experience in a social, content, or social PR agency who wants to work on a world‑class client and play a key role in delivering a large‑scale social programme.

What will you spend your time doing?

• Own Day-to-Day Social Delivery
  • Take ownership of content workflows from client brief through to publication
  • Manage the scheduling and publishing of content across multiple social channels
  • Ensure all content is delivered accurately, on time, and in line with approval processes
  • Maintain exceptional quality control across copy, assets, links, tagging, metadata, and publishing requirements
  • Act as the operational lead across always‑on social activity
• Manage Editorial Planning
  • Own and maintain the editorial calendar across content streams and workstreams
  • Partner closely with strategists and communications teams to ensure content aligns with broader narrative priorities
  • Identify scheduling conflicts, content gaps, and opportunities for optimisation
  • Ensure calendar updates are accurately reflected across teams and stakeholders
• Brief & Coordinate Creative Teams
  • Translate client requests and briefs into clear, actionable creative briefs
  • Work closely with designers, copywriters, strategists, and producers to move projects forward
  • Help shape content ideas and contribute to ideation sessions
  • Ensure creative output aligns with client objectives and social best practice
• Client Management
  • Build strong day-to-day relationships with client stakeholders
  • Lead routine project communications and status updates
  • Manage feedback and approvals processes across multiple stakeholders
  • Bring solutions-oriented thinking to challenges and changing priorities
• Community & Platform Management
  • Support community management workflows and audience engagement activity
  • Understand platform best practices and evolving social behaviours
  • Work confidently within enterprise social management platforms such as Sprinklr
  • Ensure platform publishing, reporting, and governance processes are followed

What are we looking for?

• 3–5 years’ experience within a social, content, digital, or social PR agency environment
• Strong understanding of social platforms and content workflows
• Experience managing editorial calendars and content publishing programmes
• Familiarity with enterprise social management tools such as Sprinklr
• Excellent organisational and project management skills
• Strong stakeholder management and client-facing experience
• Comfortable managing multiple priorities simultaneously
• Highly collaborative working style
• Strong attention to detail and commitment to quality
• Ability to work calmly and effectively in a fast-moving environment

The kind of person who'll thrive in this role

Someone who loves making things happen. They’re naturally organised, proactive, and solutions-focused. They enjoy bringing order to complexity, keeping multiple workstreams moving, and ensuring no detail gets missed. They understand social content, enjoy collaborating with creatives and strategists, and are confident working directly with clients. Most importantly, they take ownership, sweat the details, and care deeply about delivering exceptional work.

What's in it for you?

• A Happiness team whose role is to make Wiser the best place to work possible
• A culture calendar full of options - from black tie to sports day, book club or run club, there’s something for everyone
• We’re pretty proud of the space we have here – from phone booths to walking pads, all the way to a rainforest for focus-time ... whatever vibe you need, you can find it here
• The W breakfast – our Happiness team makes sure everyone starts the day right with a hotel-worthy breakfast spread. Fancy coffee tap and unlimited fizzies on offer too
• On top of your holiday allowance, the office also closes for up to 2 weeks over the festive period so we can all recharge before coming back in the new year
• Wiser Bank Holiday – a beloved Purple People tradition in the form of an extra day off in October each year to celebrate our first ever million-pound-month
• Moving House Day – one of life’s most stressful events made easier by an extra day off
• Work from Anywhere – everyone has a number of days to work from home or wherever they fancy
• Learning & development – our monthly ‘Wiser Way’ days give you the chance to choose from a selection of training modules taught by our leaders
• Therapy – with 5 therapists to choose from, each year you can get up to x3 therapy sessions subsidised through Wiser
• Vitality Health Insurance – full coverage once you’ve passed probation, from necessities like dentist, doctors and opticians, to mega rewards like Champneys, gym and travel discounts
• Gymbox – once passing probation, you can access our exclusive Wiser x Gymbox partnership where you can bag your Gymbox membership for less than half price

Road to Wiser

Apply Intro call with our Talent Team Video call with the hiring manager Task & Tour of our office High Performance Offer Deck with our COO

At Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities. We welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability or socioeconomic status. If you’re passionate about making meaningful moves in an inclusive high-performing environment, we can’t wait to see what you’ll bring to Wiser. Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.