At a Glance
- Tasks: Manage service contracts and ensure client satisfaction while driving business growth.
- Company: Friendly Building Management and Controls Specialist based near Bromley.
- Benefits: 25 days holiday, birthday off, company bonus, and potential private healthcare.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Join a collaborative team and make a real impact in a dynamic environment.
- Qualifications: Experience as a Service Contract Manager, strong leadership, and communication skills.
The predicted salary is between 70000 - 70000 € per year.
Wise May are looking for a Service Contract Manager to join an extremely busy and friendly Building Management and Controls Specialist based near Bromley. This is a fantastic opportunity to join a customer centric and collaborative team, to drive the development of the organisations services. This is a full time, permanent role, with hybrid working and the hours are 8am-5pm, Monday to Friday.
Service Contract Manager duties and responsibilities include:
- Liaising with clients to ensure the delivery of the service contracts continue to meet their expectations and that the contracts are retained on each renewal.
- Seek new business from existing clients and introduce new clients to the business.
- Ensure that profit and loss targets for each work type are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment.
- Oversee the service department and work closely with the administration team to ensure reports are returned to clients in a timely fashion, with the correct information along with any required quotations.
- Manage the service engineers directly including annual reviews and personal development plans.
- Oversee and assist with the planning of the calendar making sure that resources are used in the most efficient manner looking for initiative solutions to staffing operational expenses.
- Be responsible for ensuring all call outs are responded to within the relevant SLA’s for each contract and that good communication is upheld with the clients.
- Provide weekly department reports to line manager and attend monthly management meetings.
Service Contract Manager key skills and experience required:
- Demonstrable experience working as a Service Contract Manager, preferably within the BMS sector.
- Confident leading a team, to include undertaking annual reviews and personal development plans, ensuring they deliver high-quality, client-focused services.
- Adept at driving growth through securing business from existing and new clients.
- Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Benefits:
- 25 days holiday + Birthday off on completion of 1 year service.
- Company bonus scheme.
- Potential to join company private healthcare scheme following successful completion of probationary period.
Service Contract Manager - Building Management Systems - Bromley - To £70,000 employer: Wisemay
Join a dynamic and supportive team as a Service Contract Manager in Bromley, where your contributions will directly impact client satisfaction and business growth. With a focus on employee development, you will benefit from a collaborative work culture, generous holiday allowance, and opportunities for professional advancement, all while enjoying the flexibility of hybrid working. This role not only offers competitive compensation but also the chance to be part of a company that values its employees and fosters a positive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Contract Manager - Building Management Systems - Bromley - To £70,000
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Contract Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and how they operate. This will help you tailor your responses and show that you’re genuinely interested in driving their service contracts forward.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing service contracts and leading teams. Highlight specific examples where you’ve driven growth or improved client satisfaction – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Service Contract Manager - Building Management Systems - Bromley - To £70,000
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Contract Manager role. Highlight your experience in managing service contracts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and driven growth in previous positions. We love a good story!
Showcase Your Communication Skills:Since this role involves liaising with clients and managing a team, make sure to showcase your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you build strong relationships and keep everyone informed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Wisemay
✨Know Your Stuff
Make sure you brush up on your knowledge of Building Management Systems and the specific services offered by the company. Familiarise yourself with their client base and any recent projects they've completed. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Service Contract Manager, you'll be leading a team. Be ready to discuss your experience in managing teams, conducting annual reviews, and developing personal development plans. Share specific examples of how you've motivated your team to deliver high-quality services.
✨Demonstrate Client-Centric Thinking
Since this role is all about client relationships, prepare to talk about how you've successfully managed client expectations in the past. Think of instances where you've turned around a challenging situation or secured new business from existing clients.
✨Be Organised and Ready to Multi-Task
This job requires strong organisational skills. During the interview, highlight your ability to manage multiple priorities and how you've effectively planned resources in previous roles. Use examples that illustrate your problem-solving skills and initiative.
