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- Tasks: Manage service contracts and ensure client satisfaction while driving business growth.
- Company: Friendly Building Management and Controls Specialist based near Bromley.
- Benefits: 25 days holiday, birthday off, company bonus, and potential private healthcare.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Join a collaborative team and make a real impact in a dynamic environment.
- Qualifications: Experience as a Service Contract Manager, strong leadership, and communication skills.
The predicted salary is between 70000 - 70000 £ per year.
Wise May are looking for a Service Contract Manager to join an extremely busy and friendly Building Management and Controls Specialist based near Bromley. This is a fantastic opportunity to join a customer centric and collaborative team, to drive the development of the organisations services. This is a full time, permanent role, with hybrid working and the hours are 8am-5pm, Monday to Friday.
Service Contract Manager duties and responsibilities include:
- Liaising with clients to ensure the delivery of the service contracts continue to meet their expectations and that the contracts are retained on each renewal.
- Seek new business from existing clients and introduce new clients to the business.
- Ensure that profit and loss targets for each work type are delivered through the control of all budgets including wage to charge, materials, and maintenance of equipment.
- Oversee the service department and work closely with the administration team to ensure reports are returned to clients in a timely fashion, with the correct information along with any required quotations.
- Manage the service engineers directly including annual reviews and personal development plans.
- Oversee and assist with the planning of the calendar making sure that resources are used in the most efficient manner looking for initiative solutions to staffing operational expenses.
- Be responsible for ensuring all call outs are responded to within the relevant SLA’s for each contract and that good communication is upheld with the clients.
- Provide weekly department reports to line manager and attend monthly management meetings.
Service Contract Manager key skills and experience required:
- Demonstrable experience working as a Service Contract Manager, preferably within the BMS sector.
- Confident leading a team, to include undertaking annual reviews and personal development plans, ensuring they deliver high-quality, client-focused services.
- Adept at driving growth through securing business from existing and new clients.
- Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Benefits:
- 25 days holiday + Birthday off on completion of 1 year service.
- Company bonus scheme.
- Potential to join company private healthcare scheme following successful completion of probationary period.
Service Contract Manager - Building Management Systems - Bromley - To £70,000 in London employer: Wisemay
Contact Detail:
Wisemay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contract Manager - Building Management Systems - Bromley - To £70,000 in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Service Contract Manager - Building Management Systems - Bromley - To £70,000 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Contract Manager role. Highlight your experience in managing service contracts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and driven growth in previous positions. We love a good story!
Show Off Your Communication Skills: Since this role involves liaising with clients and managing a team, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our friendly team!
How to prepare for a job interview at Wisemay
✨Know Your Stuff
Make sure you brush up on your knowledge of Building Management Systems and the specific services offered by the company. Familiarise yourself with their recent projects and client testimonials, as this will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Service Contract Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on annual reviews and personal development plans. Highlight your ability to motivate and develop others, as this is key for the role.
✨Demonstrate Client-Centric Thinking
Since the company values customer-centricity, think of instances where you've gone above and beyond for clients. Be ready to discuss how you’ve maintained strong relationships and ensured service contracts meet client expectations, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think through potential challenges you might encounter in the role and how you would address them, especially regarding budget control and resource management.