At a Glance
- Tasks: Support clients and assist with sales, marketing, and administration tasks.
- Company: Join a friendly and supportive accountancy team in the City.
- Benefits: Enjoy 22 days leave, pension contributions, and hybrid working options.
- Other info: Great opportunity for growth in a contemporary office environment.
- Why this job: Be part of a dynamic team and enhance your client support skills.
- Qualifications: Experience in client care, Salesforce, and strong Excel skills required.
The predicted salary is between 40500 - 49500 £ per year.
Wise May are looking for a Client Support Administrator to join a busy Accountancy business in the City, joining a friendly and supportive large team.
We require a bright, friendly, enthusiastic candidate to join this contemporary office.
The candidate should be flexible and able to work under pressure to ensure the company delivers against its objectives in a timely manner.
Client Support Administrator duties include
- Assisting the teamto drive and run the customer support and client care programmes
- Sales and Marketing Administration for the team
- General Administration including documentation, mailbox management and help desk assistance
- Maintain and improve office systems
- Meeting support
- Organisation of webinars
- Travel arrangements
- Processing all client invoices
Client Support Administrator skills required
- Previous experience providing good quality sales and client care support
- Salesforce experience
- Strong excel skills
- Experience with some sort of customer services / client relationships etc
- Able to follow basic instructions well.
- Confidence to ask questions if additional clarity is required
- Experience in a similar position
- A willingness to learn and utilise new information quickly, including taking notes where required.
Benefits
- 22 days annual leave, plus bank holidays
- Pension contribution
- Free eye test and contribution towards glasses needed for computer use
- Health Assessments
- Hybrid working
- #J-18808-Ljbffr
Client Support Administrator - Accountancy - City - £43,000 in London employer: Wisemay
Join a dynamic and supportive Financial Management Services firm in the heart of the City of London, where you will thrive in a collaborative work culture that values your contributions. With a hybrid working model, generous annual leave, and opportunities for professional growth, this role as an Administrative Assistant offers a rewarding environment to develop your skills while enjoying a range of employee benefits, including private medical insurance and a cycle to work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator - Accountancy - City - £43,000 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wisemay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wisemay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Administrator - Accountancy - City - £43,000 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wisemay:Your cover letter is your chance to shine! Tell us why you want to work at Wisemay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wisemay!
How to prepare for a job interview at Wisemay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
