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- Tasks: Be the first point of contact for member queries and provide top-notch support.
- Company: Join a dynamic membership organisation with a focus on excellent member experience.
- Benefits: Enjoy 25 days holiday, private healthcare, gym membership, and more!
- Why this job: Make a real difference in members' lives while developing your customer service skills.
- Qualifications: Proven customer service experience and excellent communication skills.
- Other info: Hybrid working model with great career growth opportunities.
The predicted salary is between 19800 - 26400 £ per year.
Wise May are looking for a Customer Support Executive to work as part of a Customer Service Team for a Membership organisation. The role will involve being the first point of contact to the organisations membership queries and providing an excellent member experience. Hybrid working 3 days in the Office, 2 days working from home.
Customer Support Executive Duties:
- Responding to member enquiries over phone, via email and other channels
- Providing clear and accurate support on standards, products and services
- Retention of potential leavers
- Follow the internal escalation process where a query requires more complex technical support
- Act as a voice of the member, championing their needs and priorities to the wider business
- Support internal projects with member knowledge, outbound calling and inbound response handling when required
Customer Support Executive Skills:
- Proven Customer Service experience
- A positive outlook and can-do attitude
- Excellent communication skills
- High levels of empathy
- Strong analytical abilities to troubleshoot and resolve customer issues effectively
Customer Support Executive Benefits:
- 25 days holiday (buy up to 5 days holiday)
- Up to 12% employer Pension contribution
- Access to GP clinic
- Life Insurance
- Eye care up to 2 moving house days
- Private dental scheme
- Private healthcare
- Cycle to work scheme
- Season ticket loan
- Family travel insurance
- Gym membership
Customer Support Executive - Membership - City - Up to £33,000 employer: Wisemay
Contact Detail:
Wisemay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - Membership - City - Up to £33,000
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to be a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for members, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your empathy! Think about how you can relate to members' needs and concerns. Share examples from your past experiences where you've gone above and beyond to help someone out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Executive - Membership - City - Up to £33,000
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your customer service experience and how it aligns with the needs of our membership organisation. We want to see how you can bring that positive outlook and can-do attitude to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you've effectively resolved customer issues in the past.
Emphasise Empathy and Problem-Solving: We value empathy and strong analytical abilities in our Customer Support Executives. In your application, share specific instances where you've shown understanding towards customers and successfully troubleshot their problems. This will show us you're the right fit for championing our members' needs!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Wisemay
✨Know Your Stuff
Before the interview, make sure you’re familiar with the membership organisation's services and standards. Research their values and mission to show that you’re genuinely interested in being a part of their team.
✨Showcase Your Empathy
As a Customer Support Executive, empathy is key. Prepare examples from your past experiences where you successfully resolved customer issues by understanding their needs. This will demonstrate your ability to champion member priorities.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. It shows that you value communication, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to troubleshoot or handle difficult customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
