At a Glance
- Tasks: Lead design for high-value customer experiences in a dynamic, global tech environment.
- Company: Wise, a forward-thinking company revolutionising international money transfers.
- Benefits: Inclusive culture, career growth opportunities, and the chance to make a real impact.
- Other info: Join a diverse team committed to building a better financial system for everyone.
- Why this job: Shape strategies that empower people and businesses to manage their money effectively.
- Qualifications: Strong portfolio showcasing impactful design work and collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Wise helps people and businesses send money abroad, spend abroad, and make and receive international payments. The mission is to enable money without borders, with transparency and convenience in how people pay and get paid. The High Volume team sits within Send and focuses on customers who drive a large share of cross-currency volume and growth. This role addresses opportunities to improve conversion and retention for that high-value segment.
Responsibilities
- Own the design direction for the High Volume space — setting strategy, driving quality, and shaping the experience from first impression to long-term loyalty.
- Bring clarity and confidence to complex, high-stakes journeys — translate requests from customers sending £100k+ into product experiences that deliver predictability, reassurance, and control.
- Collaborate across a wide surface — verification and compliance flows, transfer planning tools, premium support touchpoints, bulk business payments, and emerging products like FX Forwards.
- Ground work in customer evidence — work with research and a rich base of qualitative and quantitative insight to make strong, defensible design decisions.
- Raise the bar for the team — mentor, provide feedback, and help shape how the team works, not just what is shipped.
- Partner deeply with product and engineering leads to define what is built and why, not just how it looks.
This Role Will Give You The Opportunity To
- Work on genuinely hard problems with real stakes and real data behind every decision.
- Own your impact — help shape the strategy, not just respond to it.
- Ship work that moves meaningful metrics — activation, conversion, and retention for customers entrusting Wise with significant financial moments.
- Be part of a positive change by helping fix a broken system and putting people and businesses in control of their money.
About You
- You have a portfolio of well-crafted, high-impact work that solves real problems, especially where trust, complexity, or high stakes are central.
- You think strategically and execute at the detail level, comfortable guiding direction in reviews and managing micro-interactions.
- You are a strong collaborator who designs in the open, brings cross-functional partners along, and earns influence through thoughtful reasoning.
- You practice evidence-based design and can articulate decisions clearly, including when pushing back on something.
- You have strong visual and interaction design skills and a high bar for fit and finish.
We’re people without borders — without judgment or prejudice, too. We want to work with the best people, regardless of background. If you have great experience and can articulate your thinking, we’d like to hear from you. We encourage applicants from under-represented demographics.
Additional Information
For everyone, everywhere. We’re people building money without borders — without judgment or prejudice. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team and celebrate our differences. Inclusive teams help us live our values and ensure every Wise team member feels respected, empowered to contribute, and able to progress in their careers.
Staff Product Designer - Send (High Volume) employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and collaboration, making it an ideal place for a Staff Product Designer to thrive. With a focus on meaningful work that directly impacts customers' financial experiences, employees are empowered to shape strategies and drive innovation in a supportive environment. The company offers ample opportunities for professional growth, mentorship, and the chance to work on complex challenges that truly matter, all while being part of a diverse and international team.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Product Designer - Send (High Volume)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Wise. A friendly chat can open doors that applications alone can't. Use LinkedIn to connect and engage with current employees.
✨Tip Number 2
Show off your portfolio! When you get the chance to chat with hiring managers or team leads, make sure to highlight your best work. Tailor your examples to show how you've tackled complex problems, just like the ones Wise faces.
✨Tip Number 3
Prepare for interviews by diving deep into Wise's mission and values. Understand their approach to design and be ready to discuss how your experience aligns with their goals. This shows you're not just interested in any job, but specifically in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Wise and being part of the team that’s changing how money moves around the world.
We think you need these skills to ace Staff Product Designer - Send (High Volume)
Some tips for your application 🫡
Showcase Your Portfolio:Make sure to include a link to your portfolio that highlights your best work. We want to see how you've tackled complex design challenges, especially those involving trust and high stakes. Let your designs do the talking!
Tailor Your Application:When applying, take a moment to tailor your application to the role. Highlight experiences that align with our mission at Wise and the specific responsibilities of the Staff Product Designer position. We love seeing how you connect your skills to what we do!
Be Clear and Concise:In your written application, clarity is key. We appreciate straightforward communication, so make sure your thoughts are well-organised and easy to follow. This will help us understand your design thinking process better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Wise!
How to prepare for a job interview at Wise
✨Know Your Design Portfolio Inside Out
Make sure you can talk confidently about your past projects, especially those that showcase your ability to handle complex, high-stakes design challenges. Be ready to explain your thought process, the problems you solved, and how your designs improved user experience.
✨Understand Wise's Mission and Values
Familiarise yourself with Wise's mission to enable money without borders. Show how your design philosophy aligns with their values of transparency and convenience. This will demonstrate your genuine interest in the company and its goals.
✨Prepare for Collaboration Questions
Since this role involves working closely with product and engineering teams, be prepared to discuss your collaboration experiences. Think of examples where you successfully partnered with others to achieve a common goal, and how you navigated any challenges.
✨Bring Evidence-Based Design Examples
Be ready to discuss how you've used qualitative and quantitative data to inform your design decisions. Highlight specific instances where customer feedback influenced your work, showing that you value evidence-based design and can articulate your reasoning effectively.
