Wise in London is seeking a Staff Researcher to shape how we understand and improve the end-to-end support experience. You’ll lead mixed methods research across generative and evaluative studies to uncover customer needs and build trust in AI-enabled and human support.
You’ll define research questions, set priorities, collaborate with Product, Design, Data Science and Operations, and influence senior stakeholders with clear evidence.
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Staff Design Researcher — AI, Self‑Service & Support employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
