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- Tasks: Lead the High Value Segment, designing and delivering world-class service for top customers.
- Company: Wise is a global tech company revolutionising how money is moved and managed worldwide.
- Benefits: Enjoy a diverse, inclusive culture with opportunities for growth and global collaboration.
- Why this job: Make a real impact in a fast-growing company while solving complex global challenges.
- Qualifications: 5+ years in service leadership, with experience in finance or tech; strong analytical skills required.
- Other info: Join a diverse team committed to building money without borders and fostering inclusivity.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world\’s money.
For everyone, everywhere.
More about and .
Job Description
Our Operations teams serve customers in different steps of their lifecycle, from onboarding to providing support when needed, or help fight financial crime and ensure funds movements. Within Operations, High Value teams serve those customers that do the highest volumes of business with Wise.
We are looking for a Senior Lead for our new High Value Segment who can build the very best service model for these customers, and deliver it with the High Value teams. Your mission is to design, build, and operate the elements of our service for these customers. In other words, you will be responsible for doing anything needed to ensure the segment has world class service. The possibilities are almost infinite, and in this role, you will have the opportunity to build a full service model, to lead real change and, ultimately, to make an impact across the global portfolio of High Value customers.
To deliver, you will have a lot of influence and freedom, but you will not do this alone – to be successful, you will have to work globally with many “partners in crime” in other Functions. Therefore, it is critical in this role to be a master at operating transversally, cutting across Product, Customer Support, Fincrime teams, Product, Design, Engineering.
This role will give you the opportunity to:
Solve a truly global challenge – our astonishing growth rate, global customer base and the inherent complexity of moving money makes providing this evel of service to these customers a really complex challenge
Be a global leader – as a key part of our Support and KYC leadership team you’ll be helping us improve how we do operations, how we develop our people and how we scale globally
Interact constantly at senior leadership levels across Operations, Product and Business
A bit about you:
You have years of experience leading service teams in high value context, in Finance, Private banking, Retail, Tech, Hospitality or other relevant sectors, having demonstrated track record building unique experiences in those settings
You have deep operational experience and have worked successfully with senior leaders in Service Operations or Customer Support (at least 5 years), you know what it takes to deliver through large Global teams
You have partnered with (or have led) Product and Engineering teams: Track record of working in a product-driven company, in true partnership with Product teams to build the right solutions to the right Support problems.
You know how to build stuff well and efficiently. You can build a strategy, but you can also get into the weeds to get it done, personally driving and doing stuff, you are involved in the action and frequently roll up your sleeves.
You are highly analytical & data driven: Able to make sense of reams of data, build analytics models, having used data to figure out and solve complex problems.
You are able to operate in a highly independent manner, engaging constantly, influencing and aligning with stakeholders in Operations, Product, Engineering, etc but figuring out your way of solving the problems.
Additional Information
#LI-HL
For everyone, everywhere. We\’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We\’re proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it\’s like to work at Wise visit .
Keep up to date with life at Wise by following us on and .
Contact Detail:
Wise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lead for High Value Segment
✨Tip Number 1
Network with professionals in the finance and tech sectors, especially those who have experience in high-value customer service. Attend industry events or webinars to connect with potential colleagues and learn more about Wise's culture.
✨Tip Number 2
Familiarise yourself with Wise's products and services, particularly how they cater to high-value customers. Understanding their unique needs will help you demonstrate your ability to build tailored service models during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in leading service teams, focusing on specific examples where you've successfully implemented strategies that improved customer satisfaction and operational efficiency.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive decisions in past roles. Highlight any tools or methodologies you've employed to solve complex problems in a high-value context.
We think you need these skills to ace Senior Lead for High Value Segment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading service teams, particularly in high-value contexts like Finance or Tech. Use specific examples that demonstrate your ability to build unique customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Wise's mission and how your background aligns with the role. Mention your experience in operational leadership and your analytical skills, showcasing how you can contribute to building a world-class service model.
Highlight Collaborative Experience: Emphasise your ability to work transversally across different functions. Provide examples of past collaborations with Product and Engineering teams, illustrating how you’ve successfully driven projects that required cross-functional teamwork.
Showcase Data-Driven Decision Making: Include instances where you've used data to solve complex problems. Highlight any analytics models you've built or insights you've derived from data that led to significant improvements in service delivery.
How to prepare for a job interview at Wise
✨Understand the Company Culture
Before your interview, take some time to research Wise's company culture and values. They pride themselves on being diverse, equitable, and inclusive, so be prepared to discuss how you can contribute to this environment.
✨Showcase Your Leadership Experience
As a Senior Lead, you'll need to demonstrate your experience in leading service teams, especially in high-value contexts. Prepare specific examples of how you've successfully built unique experiences and led teams in previous roles.
✨Be Data-Driven
Wise values analytical skills, so come ready to discuss how you've used data to solve complex problems in your past roles. Be prepared to share examples of analytics models you've built or insights you've derived from data.
✨Highlight Cross-Functional Collaboration
This role requires working closely with various teams like Product, Engineering, and Customer Support. Be ready to talk about your experience collaborating across functions and how you’ve influenced stakeholders to achieve common goals.
