Senior Content Designer

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.

How do we power businesses to do more with Wise? How can we help our business customers find what they need, and efficiently manage their money? These are just a few of the challenges you’ll get to work on as a Senior Content Designer in our Business Account Experience team. You’ll contribute by:

• Collaborating with product designers, analysts, product managers and engineers to identify impactful ways to improve the business account for customers.
• Discovering, designing and delivering high-quality experiences that meet customer needs.
• Leading on a programme of work to drive awareness of key account features — like accounting software integrations — and to improve the experience of using them.
• Influencing your team, increasing customer-centeredness, and improving content quality.
• Getting to know our customers, building empathy and a deep understanding of their needs.

This role will give you the opportunity to:

• Own content projects from end-to-end.
• Shape the experience of using the Wise business account.
• Deliver impact and ship work you’re proud of.
• Elevate content quality — defining what good looks like in your team and squad, then helping deliver it.
• Be part of a positive change in the world — we’re fixing a broken, greedy system, and putting people and businesses in control of their money.

About you:

• You’re a Senior Content Designer with experience of shipping high-quality, impactful consumer products.
• You have an eye for quality, and you’ve got a portfolio that shows a range of content design experience — from information architecture, to delightful UX copy.
• You’re influential, take initiative, and are able to work with others in a culture that values autonomy and empowerment.
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.
• You’re a trusted partner, building effective relationships with your peers across the business.
• You’re highly empathetic, both to customers and the people you work with.

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.
• You’re not comfortable navigating complexity and working in a fast-paced environment.

For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.