Wise is seeking a Product Manager to own the customer-facing support experience, collaborating with designers, researchers and engineers to redesign the self-serve journey used by millions. You will lead cross-functional initiatives and establish a roadmap across the Support Squads.
You will ship AI-powered conversational experiences and automations, iterating after launches with rigorous experimentation to continuously improve the Wise Assistant and FAQ, reducing customer effort over time.
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Product Manager, AI-Powered Customer Support employer: Wise
Wise is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for a Lead ML / Data Scientist to thrive. With a hybrid working model, generous personal development budgets, and a commitment to employee growth, you will have the flexibility and resources to excel in your role while contributing to meaningful projects that redefine how money moves globally.
