Network Operations Coordinator - Hybrid/Remote

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money. We are looking for a Product Operations Lead to join our Product Operations team in London. This is a lead role for someone who can help autonomous product teams move faster, stay aligned and build the right things for customers and partners.

Product Operations at Wise focuses on the machine that builds our product: the people, processes and practices that help product teams do their best work. We work across Product, Engineering, Design, Analytics, Operations, Compliance and Commercial teams to bring clarity to complex problems and turn that clarity into outcomes.

The role may start with a single tribe but the expectation is that once onboarded this person will help shape Product Operations across all tribes. We need someone who can write on a blank canvas, work from first principles, and bring enough structure to help teams make better decisions without slowing them down.

You will be a senior partner to product and tribe leadership, a manager and coach for Product Operations talent, and a hands-on operator who can still get into the detail. You should be comfortable moving between executive-level trade-offs and the practical reality of planning, goals, dependencies, headcount, budgeting, delivery visibility, communication and follow-through.

• Owning and improving product operating rhythms such as quarterly planning, prioritisation, goals, metrics, dependency mapping, leadership updates, delivery visibility and cross-functional communication.
• Building lightweight systems, standards and guidance that help multiple teams work more effectively without adding unnecessary process.
• Leading complex, high-impact initiatives across Product, Engineering, Design, Analytics, Operations, Compliance and Commercial teams.
• Managing, coaching and raising the bar for Product Operations Managers as the function scales.
• Helping teams use data and qualitative insight to understand speed, quality, risk, customer and partner impact, and where the product machine needs to improve.
• Being hands-on where needed: running forums, writing docs, facilitating decisions, unblocking teams and making sure valuable work actually lands.

You have significant experience in Product Operations, Product Strategy, Business Operations, Technical Program Management, Product Management, Delivery leadership or a similar role in a product-led technology environment. You are a true T-shaped operator: broad enough to connect strategy, people, process, data and delivery; you investigate where the details and data take you, and you are willing to challenge a fuzzy problem statement before charging into the solution.

Experience in fintech, payments, financial infrastructure, B2B platforms or partner-led product environments. Exposure to quarterly planning, budgeting, headcount allocation, portfolio visibility, compliance auditability, AI enablement, dependency management or goals and metrics tracking. Experience building a Product Operations function or operating model in a relatively immature or scaling environment.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.