Staff Researcher - Regional Experience (London)

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We're looking for a Staff Researcher to join the Regional Experience team in London. You'll be part of Wise's global mission to build an open and fair financial system.

Your mission:

• Join our Regional tribe, focusing on Growth in North America and APAC markets.
• Work with cross-functional teams to understand customer needs and behaviours in these regions.
• Help shape the products and services we build for them.
• Find ways to scale how we evaluate Wise products before rolling them out to more markets across the world.
• Ensure that those products meet the expectations of Wise’s customers all over the world.

As a Staff Researcher, you'll contribute by:

• Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals.
• Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative research.
• Scaling international research - engage with vendors and agencies to scale evaluative research across our various APAC and North American markets.
• Articulating strategy - clearly communicate research strategy to the team and key stakeholders.
• Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future.
• Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation.
• Leading with guts - set ambitious goals and hold yourself to them.
• Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact.

A bit about you…

Research excellence:

• Deep experience with research democratisation and setting up practices and processes.
• Strong judgment in choosing the right research approach for different levels of ambiguity and complexity.
• Skilled at building decision confidence through well-designed studies and clear evidence.
• Expert at connecting user evidence to business outcomes that drive action.
• Proven track record of scaling research influence across teams and senior stakeholders.
• Experience with mixed-method studies and modern research tools.
• Able to guide teams on actioning insights and work closely with designers.
• Top-notch presentation and storytelling skills.

Research operations competencies:

• Experience building iterative and repeatable evaluative research practices and/or programs.
• Proven ability to identify bottlenecks in research processes.
• Track record of engaging with external agencies and vendors to conduct research.

Strategic impact:

• Able to articulate research strategy and positively influence squad and team focus.
• Deep understanding of how research connects to team, squad and business goals.
• Examples of mentoring non-researchers in conducting quality research.

As a heads up, this role probably isn't for you if:

• Your experience is primarily market research and/or academia.
• You haven’t conducted any international research or worked with external agencies.
• You're not comfortable navigating the complexity of overseeing multiple product areas in a fast-paced environment.

We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.